Hybrid Recruit are seeking an experienced
Breakdown Controller
to work for a well-established and reputable hire company based in Normanton.
The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Responsibilities of the Breakdown Controller:
Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support. Communicating with customers via phone/email and giving regular progress updates on vehicle repair status. Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary. Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries. Interact closely with other departments, in particular, finance, workshop and sales. Provide a high level of accuracy and detail on all records created within Syrinx. Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises. Follow company's Employee handbook policies and procedures. Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked. Any other ad-hoc duties.
Requirements of the Breakdown Controller:
Excellent written and verbal communication skills. Excellent attention to detail. Well organised and strong planning skills. Solid knowledge of Microsoft Office programs. Previous customer Breakdown experience. Prior vehicle knowledge is desirable, but not essential. Good interpersonal skills. Problem solver with ability to work well under pressure and to tight deadlines.
In return, the Breakdown Controller will receive: Renumeration: £27,520 / Year + OOH Bonus 25 days holiday + bank holidays Additional leave Bereavement leave Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Should you be interested in this Breakdown Controller role, please click "Apply now!" with an up-to-date CV.
#J-18808-Ljbffr
Breakdown Controller
to work for a well-established and reputable hire company based in Normanton.
The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Responsibilities of the Breakdown Controller:
Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support. Communicating with customers via phone/email and giving regular progress updates on vehicle repair status. Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary. Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries. Interact closely with other departments, in particular, finance, workshop and sales. Provide a high level of accuracy and detail on all records created within Syrinx. Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises. Follow company's Employee handbook policies and procedures. Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked. Any other ad-hoc duties.
Requirements of the Breakdown Controller:
Excellent written and verbal communication skills. Excellent attention to detail. Well organised and strong planning skills. Solid knowledge of Microsoft Office programs. Previous customer Breakdown experience. Prior vehicle knowledge is desirable, but not essential. Good interpersonal skills. Problem solver with ability to work well under pressure and to tight deadlines.
In return, the Breakdown Controller will receive: Renumeration: £27,520 / Year + OOH Bonus 25 days holiday + bank holidays Additional leave Bereavement leave Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Should you be interested in this Breakdown Controller role, please click "Apply now!" with an up-to-date CV.
#J-18808-Ljbffr
