Wirral University Teaching Hospitals NHS Trust
To take an active part in patient pathway co-ordination for the Breast Unit's new Breast Pain Clinic's ensuring waiting lists are managed in accordance with the Trust's Patient Access policies and procedures.
The post holder will have responsibility for the delivery of highly efficient and effective clerical support and will be the link into the patient appointments office and the Breast Pain clinical team.
Provide up to date, complete and accurate data.
Ensure the local and national guidelines and performance targets are adhered to.
Ensure comprehensive and accurate waiting lists are maintained.
Chaperone patients in clinic while Advanced Nurse Practitioner (ANP) carries out physical examination and patient assessment.
Engage with Primary Care Referrers to improve their knowledge of the Breast Pain Clinic and compliance with CMCA referral guidelines.
Main duties of the job
Work with the current booking team to ensure correct patients are allocated to the breast pain clinic and are correctly booked following discussion with ANP.
Liaise with the ANP and operational teams to ensure clinics are cancelled in compliance with the patient access policy.
If required, notify patients of appointment dates and any cancellations and reschedule as necessary.
Monitor waiting lists to ensure compliance with local and national policies and procedures.
Ensure that liaison is occurring between the patient access office and the Breast Pain Clinic regarding patient pathway management, short notice changes and urgent patients.
Ensure Breast Pain clinics are utilised fully and effectively.
For short notice additions, ensure relevant clerical teams have been notified to allow notes to be prepped for clinic.
Monitor the completion of clinic outcomes & patient follow up surveys, ensuring accurate and timely recording of information as per the requirements of the patient access policy.
About us All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job responsibilities Please see attached Job Description for further information about the Breast Pain Clinic Coordinator position available at WUTH.
If successful in this role, there is a requirement for you to have a standard/enhanced DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 months.
As this vacancy is within the division of Women's and Children's, there is a mandatory requirement for successful applicants to join the DBS update service. The cost of joining the update service is £16 per year, and applicants are liable to cover this cost with no reimbursement from the Trust. Further details of how to join the update service will be provided upon appointment.
Person Specification Qualifications, Specific Experience & Training
NVQ level 3/ 4 qualification in Health or Social Care or equivalent experience
Excellent computer/keyboard skills, ECDL or equivalent, proficient in MS Office
5 GCSE qualifications with C or above including Maths and English
Counselling qualification
Basic Cancer Course
Experience coordinating a patient workload
Additional training to Foundation degree/diploma level or equivalent through short courses
Personal Attributes
Able to recognise limitations
Ability to communicate effectively and support
Ability to communicate with cancer patients/families
Ability to develop effective interpersonal relationships with colleagues in the health care setting. Adaptable and able to respond to any situation. Willingness to work flexibly as required
Sensitive and empathetic
Ability to multitask and prioritise under pressure
Diplomatic
Calm and objective
Approachable
Personally, and professionally mature
Ability to work autonomously and part of a team
Knowledge and Skills
Minimum 3 years' experience of working in a health or social care setting
Minimum 2 years' experience of working with cancer patients
Awareness of the individual needs of people affected by cancer
Experience of responding to the support and information needs of others
Previous experience as Senior Support worker
Experience of working with patients specific to tumour group
Understanding of Macmillan Cancer Support and its role across the UK
Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
Knowledge of relevant cancer treatments, interventions and terminology
Experience of working without supervision using own initiative
Other Requirements
Ability to work across sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Wirral University Teaching Hospitals NHS Trust
£26,530 to £29,114 a year per annum pro rata
#J-18808-Ljbffr
The post holder will have responsibility for the delivery of highly efficient and effective clerical support and will be the link into the patient appointments office and the Breast Pain clinical team.
Provide up to date, complete and accurate data.
Ensure the local and national guidelines and performance targets are adhered to.
Ensure comprehensive and accurate waiting lists are maintained.
Chaperone patients in clinic while Advanced Nurse Practitioner (ANP) carries out physical examination and patient assessment.
Engage with Primary Care Referrers to improve their knowledge of the Breast Pain Clinic and compliance with CMCA referral guidelines.
Main duties of the job
Work with the current booking team to ensure correct patients are allocated to the breast pain clinic and are correctly booked following discussion with ANP.
Liaise with the ANP and operational teams to ensure clinics are cancelled in compliance with the patient access policy.
If required, notify patients of appointment dates and any cancellations and reschedule as necessary.
Monitor waiting lists to ensure compliance with local and national policies and procedures.
Ensure that liaison is occurring between the patient access office and the Breast Pain Clinic regarding patient pathway management, short notice changes and urgent patients.
Ensure Breast Pain clinics are utilised fully and effectively.
For short notice additions, ensure relevant clerical teams have been notified to allow notes to be prepped for clinic.
Monitor the completion of clinic outcomes & patient follow up surveys, ensuring accurate and timely recording of information as per the requirements of the patient access policy.
About us All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job responsibilities Please see attached Job Description for further information about the Breast Pain Clinic Coordinator position available at WUTH.
If successful in this role, there is a requirement for you to have a standard/enhanced DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 months.
As this vacancy is within the division of Women's and Children's, there is a mandatory requirement for successful applicants to join the DBS update service. The cost of joining the update service is £16 per year, and applicants are liable to cover this cost with no reimbursement from the Trust. Further details of how to join the update service will be provided upon appointment.
Person Specification Qualifications, Specific Experience & Training
NVQ level 3/ 4 qualification in Health or Social Care or equivalent experience
Excellent computer/keyboard skills, ECDL or equivalent, proficient in MS Office
5 GCSE qualifications with C or above including Maths and English
Counselling qualification
Basic Cancer Course
Experience coordinating a patient workload
Additional training to Foundation degree/diploma level or equivalent through short courses
Personal Attributes
Able to recognise limitations
Ability to communicate effectively and support
Ability to communicate with cancer patients/families
Ability to develop effective interpersonal relationships with colleagues in the health care setting. Adaptable and able to respond to any situation. Willingness to work flexibly as required
Sensitive and empathetic
Ability to multitask and prioritise under pressure
Diplomatic
Calm and objective
Approachable
Personally, and professionally mature
Ability to work autonomously and part of a team
Knowledge and Skills
Minimum 3 years' experience of working in a health or social care setting
Minimum 2 years' experience of working with cancer patients
Awareness of the individual needs of people affected by cancer
Experience of responding to the support and information needs of others
Previous experience as Senior Support worker
Experience of working with patients specific to tumour group
Understanding of Macmillan Cancer Support and its role across the UK
Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
Knowledge of relevant cancer treatments, interventions and terminology
Experience of working without supervision using own initiative
Other Requirements
Ability to work across sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Wirral University Teaching Hospitals NHS Trust
£26,530 to £29,114 a year per annum pro rata
#J-18808-Ljbffr
