Bromley AACC Support Officer – Appeals and Complaints
NHS South East London Integrated Care Board
This is an opportunity to take on a adult NHS Continuing Healthcare (CHC) support officer role across both the Bromley All-Age Continuing Care (AACC) team and also Bromley Learning Disabilities/Mental Health and Wellbeing Commissioning. The Commissioning Support Officer - CHC Appeals will be a good fit for an individual with strong administration, business and analytical skills, an eye for detail, and an ability to successfully manage the accurate processing of local appeals. Main duties of the job
The role is a good fit for someone who can balance a number of competing priorities, whilst maintaining a keen focus on delivering the appeal and complaint responsibilities. The Commissioning Support Officer - CHC Appeals will provide administrative support to the Bromley All-Age Continuing Care (AACC) service, Learning Disabilities, and Mental Health and Wellbeing Commissioning teams by: Providing comprehensive administrative support to the Continuing Healthcare (CHC) Appeals team, in the implementation of the National Framework to support the CHC nursing team. Ensuring that timely support is provided to a high quality and patient-focused service. Organizing and coordinating meetings, distributing agendas, minute taking, collation of appeal files, and disseminating information to a range of internal and external contacts. The Commissioning Support Officer - Appeals will be a member of the AACC team. The role will support work to ensure that the entire AACC team is supported with an effective business support service. The post holder will also participate as an officer within the broader Integrated Commissioning Division. About us
The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham, and Southwark. Our partnership includes six local authorities, over 200 general practices, Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT, and Oxleas FT. The ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with a wide range of community, voluntary, and third sector groups and organisations in each borough. Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities, and takes action to reduce the inequalities they experience. Job responsibilities
Please see the attached job description and person specification for full information. Person Specification
Education /Qualifications
Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level. Experience and Knowledge
Experience of working in the NHS and/or local authority at a relevant level. Experience working within the legislative and policy landscape of Continuing Healthcare (CHC). Experience of providing excellent customer service in a public sector environment. Experience of working in a project-focused environment. Skills and Abilities
Advanced keyboard skills. Ability to take accurate minutes and write clearly and precisely. Ability to prioritise tasks, seeking guidance as required. Ability to provide and receive highly complex, sensitive, and contentious information. Other
Ability to work as part of a team and work flexibly to provide support to other departments and teams as necessary. Understanding of confidentiality. Ability to negotiate on difficult and controversial issues. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
NHS South East London Integrated Care Board £31,081 to £33,665 a year per annum inclusive of Outer HCAS
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NHS South East London Integrated Care Board
This is an opportunity to take on a adult NHS Continuing Healthcare (CHC) support officer role across both the Bromley All-Age Continuing Care (AACC) team and also Bromley Learning Disabilities/Mental Health and Wellbeing Commissioning. The Commissioning Support Officer - CHC Appeals will be a good fit for an individual with strong administration, business and analytical skills, an eye for detail, and an ability to successfully manage the accurate processing of local appeals. Main duties of the job
The role is a good fit for someone who can balance a number of competing priorities, whilst maintaining a keen focus on delivering the appeal and complaint responsibilities. The Commissioning Support Officer - CHC Appeals will provide administrative support to the Bromley All-Age Continuing Care (AACC) service, Learning Disabilities, and Mental Health and Wellbeing Commissioning teams by: Providing comprehensive administrative support to the Continuing Healthcare (CHC) Appeals team, in the implementation of the National Framework to support the CHC nursing team. Ensuring that timely support is provided to a high quality and patient-focused service. Organizing and coordinating meetings, distributing agendas, minute taking, collation of appeal files, and disseminating information to a range of internal and external contacts. The Commissioning Support Officer - Appeals will be a member of the AACC team. The role will support work to ensure that the entire AACC team is supported with an effective business support service. The post holder will also participate as an officer within the broader Integrated Commissioning Division. About us
The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham, and Southwark. Our partnership includes six local authorities, over 200 general practices, Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT, and Oxleas FT. The ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with a wide range of community, voluntary, and third sector groups and organisations in each borough. Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities, and takes action to reduce the inequalities they experience. Job responsibilities
Please see the attached job description and person specification for full information. Person Specification
Education /Qualifications
Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level. Experience and Knowledge
Experience of working in the NHS and/or local authority at a relevant level. Experience working within the legislative and policy landscape of Continuing Healthcare (CHC). Experience of providing excellent customer service in a public sector environment. Experience of working in a project-focused environment. Skills and Abilities
Advanced keyboard skills. Ability to take accurate minutes and write clearly and precisely. Ability to prioritise tasks, seeking guidance as required. Ability to provide and receive highly complex, sensitive, and contentious information. Other
Ability to work as part of a team and work flexibly to provide support to other departments and teams as necessary. Understanding of confidentiality. Ability to negotiate on difficult and controversial issues. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
NHS South East London Integrated Care Board £31,081 to £33,665 a year per annum inclusive of Outer HCAS
#J-18808-Ljbffr
