We are looking for a
Business Administration Apprentice
to join the
Accounts Team
at Thermatic Technical FM. As a Business Administrator Apprentice, you are a member of the Operations team. The Operations Team’s main aim is to deliver agreed services to our customers with the utmost standard and efficiency, whilst maintaining and delivering all cost lines. You will support this purpose by administrating the contract between the customers and our engineers, ensuring the contract runs smoothly and efficiently and distributing work across the teams. Thermatic Technical FM provides complete nationwide coverage, across the full spectrum of Hard FM services to large, commercial clients. Our team of mobile engineers is supported by the account teams at Head Office to provide both reactive breakdown and planned maintenance services to our clients. The Benefits: 33 days holiday (including bank holidays) + a day off on your Birthday Auto-enrolment Pension Death in Service Insurance @ 4 X salary Extensive Healthcare & Wellbeing provisions including:
Private Medical Insurance (no excess) Dental & Optical cash back scheme Employee Assistance Programme Access to virtual GP support Health discounts Access to annual health screening
Enhanced Family Leave policies Free parking Company events Gym facilities onsite Referral bonus Employee of the Month awards Long Service Awards Hours & Location of Work:
40 hours per week, Monday - Friday. Based in our Head Office in Salford, Manchester. Desired Skills and Qualities: Communication Skills IT Skills Attention to detail Organisation Skills Customer Care Skills Problem Solving Skills Administrative Skills Team Working Initiative Willing to learn Reliable Qualifications: GCSE or equivalent English and Maths (Grade 9-4/A*-C) desirable Responsibilities include: Respond to questions and requests for information – internally and/or externally Support all administrative tasks on contract, from initial call out to completion Prepare quoted works and follow on visits for controlled handover to TSC Ensure client portal is kept up to date with all relevant information Review previous day’s work to assess status of work, inform and action where appropriate Answer all external calls and emails in a timely manner Confirm delivery of required parts prior to engineer allocation Billing of jobs as and when required Our People: We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role, then we'd love to hear from you. We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion. We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on-the-job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals. Thermatic Group is an Equal Opportunities employer and takes its responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy. Guaranteed Interview Commitment:
We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.
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Business Administration Apprentice
to join the
Accounts Team
at Thermatic Technical FM. As a Business Administrator Apprentice, you are a member of the Operations team. The Operations Team’s main aim is to deliver agreed services to our customers with the utmost standard and efficiency, whilst maintaining and delivering all cost lines. You will support this purpose by administrating the contract between the customers and our engineers, ensuring the contract runs smoothly and efficiently and distributing work across the teams. Thermatic Technical FM provides complete nationwide coverage, across the full spectrum of Hard FM services to large, commercial clients. Our team of mobile engineers is supported by the account teams at Head Office to provide both reactive breakdown and planned maintenance services to our clients. The Benefits: 33 days holiday (including bank holidays) + a day off on your Birthday Auto-enrolment Pension Death in Service Insurance @ 4 X salary Extensive Healthcare & Wellbeing provisions including:
Private Medical Insurance (no excess) Dental & Optical cash back scheme Employee Assistance Programme Access to virtual GP support Health discounts Access to annual health screening
Enhanced Family Leave policies Free parking Company events Gym facilities onsite Referral bonus Employee of the Month awards Long Service Awards Hours & Location of Work:
40 hours per week, Monday - Friday. Based in our Head Office in Salford, Manchester. Desired Skills and Qualities: Communication Skills IT Skills Attention to detail Organisation Skills Customer Care Skills Problem Solving Skills Administrative Skills Team Working Initiative Willing to learn Reliable Qualifications: GCSE or equivalent English and Maths (Grade 9-4/A*-C) desirable Responsibilities include: Respond to questions and requests for information – internally and/or externally Support all administrative tasks on contract, from initial call out to completion Prepare quoted works and follow on visits for controlled handover to TSC Ensure client portal is kept up to date with all relevant information Review previous day’s work to assess status of work, inform and action where appropriate Answer all external calls and emails in a timely manner Confirm delivery of required parts prior to engineer allocation Billing of jobs as and when required Our People: We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role, then we'd love to hear from you. We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion. We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on-the-job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals. Thermatic Group is an Equal Opportunities employer and takes its responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy. Guaranteed Interview Commitment:
We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.
#J-18808-Ljbffr
