A varied role involving answering the telephone, assisting customers with their enquiries, booking engineers into customer sites, stock control of parts, boxing up and arranging delivery of parts. We provide a responsive, friendly and professional service.
Salary will be discussed further at Interview.
Training course Business Administrator (Level 3)
Hours 40 hours per week, Monday - Friday. Occasional covering of emergency phone on weekday evenings/weekends.
Duration 1 Year 6 Months
Work As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Work in both accounts and service departments.
Answer telephone calls promptly.
Advise engineers of sites to attend by telephone and email.
Liase with customers regarding booking dates/times for our engineers' attendance.
Use Simpro for all job placements, parts purchasing, and customer/supplier invoicing.
Use Excel and Word to record jobs attended by date and engineer.
Use Microsoft Outlook to email customers and engineers.
Prepare invoices and estimates from jobsheets completed by engineers.
Take debit/credit card payments over the telephone via a virtual terminal.
Administer contract customer servicing paperwork.
Package up boxes and arrange collection and delivery via various couriers currently used.
Check stock levels on a weekly basis and arrange and/or order parts & cleaning products as required.
Accept delivery, unpack, check delivery note, and put away in related stores.
Filing of invoices, job faxes/emails, remittances, purchase invoices.
Attend all relevant training courses.
Where you’ll work UNIT 13 DEAN COURT DEAN ROAD BS37 5NJ
Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation South Gloucestershire and Stroud College
SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator.
Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills, and behaviours.
Evidence will be collated within a portfolio of evidence.
To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery at the Filton Campus of SGS College.
The apprentice will also be supported with regular visits to the workplace from their tutor/assessor.
Requirements GCSE in:
Skills
Customer care skills
Logical
Creative
Initiative
Non-judgmental
Other requirements There is a 10-minute walk to the office from the train station and bus stop.
About this company 13 Dean Court, Dean Road, Yate, BS37 5NJ
After this apprenticeship There are future prospects within the company to develop further.
#J-18808-Ljbffr
Salary will be discussed further at Interview.
Training course Business Administrator (Level 3)
Hours 40 hours per week, Monday - Friday. Occasional covering of emergency phone on weekday evenings/weekends.
Duration 1 Year 6 Months
Work As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Work in both accounts and service departments.
Answer telephone calls promptly.
Advise engineers of sites to attend by telephone and email.
Liase with customers regarding booking dates/times for our engineers' attendance.
Use Simpro for all job placements, parts purchasing, and customer/supplier invoicing.
Use Excel and Word to record jobs attended by date and engineer.
Use Microsoft Outlook to email customers and engineers.
Prepare invoices and estimates from jobsheets completed by engineers.
Take debit/credit card payments over the telephone via a virtual terminal.
Administer contract customer servicing paperwork.
Package up boxes and arrange collection and delivery via various couriers currently used.
Check stock levels on a weekly basis and arrange and/or order parts & cleaning products as required.
Accept delivery, unpack, check delivery note, and put away in related stores.
Filing of invoices, job faxes/emails, remittances, purchase invoices.
Attend all relevant training courses.
Where you’ll work UNIT 13 DEAN COURT DEAN ROAD BS37 5NJ
Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation South Gloucestershire and Stroud College
SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator.
Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills, and behaviours.
Evidence will be collated within a portfolio of evidence.
To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery at the Filton Campus of SGS College.
The apprentice will also be supported with regular visits to the workplace from their tutor/assessor.
Requirements GCSE in:
Skills
Customer care skills
Logical
Creative
Initiative
Non-judgmental
Other requirements There is a 10-minute walk to the office from the train station and bus stop.
About this company 13 Dean Court, Dean Road, Yate, BS37 5NJ
After this apprenticeship There are future prospects within the company to develop further.
#J-18808-Ljbffr
