Business Advisor

Business Advisor Hybrid, Luton, UK. Salary: £23,000 The Role : We are looking for a dedicated and self-motivated Business Advisor to join our Business Operations team. You will manage and deliver excellent customer service to a portfolio of customers, ensuring their needs and expectations are met in line with contract requirements and maximizing Comensura's performance. Key Responsibilities: Administer all aspects of the fulfilment process including accepting orders, arranging interviews, assignment extensions, creating orders for clients, cancelling orders, and ending assignments. Deliver efficient and effective first call resolution in line with SLA and KPIs. Maintain regular contact with customers and suppliers, keeping them up to date with their bookings. Resolve queries related to legislation changes, rate enquiries, invoice adjustments, system changes, timesheet adjustments, and approvals. Provide guidance and over-the-phone training/support to ensure effective use of our c.net system. Support the implementation process of new customers, ensuring they get the best from our service. What we're looking for: Excellent customer service. Experience of handling a large number of incoming calls. Excellent communication skills. Sound knowledge of Microsoft Office software. Ability to prioritise and manage own workload. Reliable and organised. Sound business ethics and integrity. Able to work well under pressure. Team player. Why should you join us: Since forming in 2001 and with a combined client base of over 120 public and private sector organisations across the UK and Australia, Comensura has grown to become a market leader in managing the supply of temporary, permanent and contract labour for organisations across multiple sectors. Come and join us, where the industry's brightest talents are reinventing recruitment and technology by finding "A smarter way to work" for its customers. At Comensura, we put you in the driving seat. You help us develop, and we help you. Hiring isn't just about getting you in the door: it's about growing together. With around 100 employees split between the UK and Australia, our team is still tight knit enough for us all to be family. A place where everyone's contribution is important and valued. You'll be joining a hugely welcoming and supportive team. We encourage our people to work in ways that truly suit them to enable them to be happy, both inside and outside of work with agile working arrangements to suit you as an individual. You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications. We are an ERS Silver Standard employer and a Disability Confident Leader. We are a Glassdoor open company with excellent feedback and great ratings. We offer an enhanced maternity and paternity package. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

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