Job Description - Business Analyst - Global Capacity & Contact Management (25000799)
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
The Forecasting Team – within Global Capacity and Contact Management (GCCM) has one main objective – the accurate prediction of daily call volumes and average handle times, which allows Capacity Staffing and Scheduling to deliver against customer, shareholder and employee goals.
The Business Analyst I position on the Forecasting Team will specifically play a key role in developing ST and LT forecasts for major products in the EMEA market.
How will you make an impact in this role?
Develop Short-Term and Long-Term forecasts for major card products call volume in the EMEA market. Leverage complex data sources to extract meaningful insights. Conduct strategic analyses to inform business decisions and actionable recommendations. Develop and automate reports/dashboards to inform partners and senior leaders. Manage ad-hoc projects and partner closely with Finance and Reengineering to identify opportunity areas and deliver analytical solutions. Minimum Qualifications: Rigorous analytics/econometrics to effectively solve complex business problems. Ability to build strong relationships in a cross-functional environment, interacting with and influencing partners in Capacity Planning, Finance, Scheduling and Real Time Optimization. Strong programming/analytics skills are required (SQL, SAS, R, PYTHON, HIVE etc.). Working experience in reporting (i.e. data visualization, Tableau). Strong written and verbal communication skills. Experience working with large datasets; knowledge of Hive, SAS, SQL, or other programming language preferred (including VBA). Experience working with machine learning algorithms to develop best in class predictive modeling (including neural networks) preferred. Academic background: Advanced degree in Statistics, Economics, Applied Economics, or Business Analytics. Master’s degree preferred. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job Location
United Kingdom-East Sussex-Brighton Schedule
Full-time Job Posting
Jan 27, 2025, 3:31:21 PM - Feb 4, 2025, 4:59:00 AM American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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Develop Short-Term and Long-Term forecasts for major card products call volume in the EMEA market. Leverage complex data sources to extract meaningful insights. Conduct strategic analyses to inform business decisions and actionable recommendations. Develop and automate reports/dashboards to inform partners and senior leaders. Manage ad-hoc projects and partner closely with Finance and Reengineering to identify opportunity areas and deliver analytical solutions. Minimum Qualifications: Rigorous analytics/econometrics to effectively solve complex business problems. Ability to build strong relationships in a cross-functional environment, interacting with and influencing partners in Capacity Planning, Finance, Scheduling and Real Time Optimization. Strong programming/analytics skills are required (SQL, SAS, R, PYTHON, HIVE etc.). Working experience in reporting (i.e. data visualization, Tableau). Strong written and verbal communication skills. Experience working with large datasets; knowledge of Hive, SAS, SQL, or other programming language preferred (including VBA). Experience working with machine learning algorithms to develop best in class predictive modeling (including neural networks) preferred. Academic background: Advanced degree in Statistics, Economics, Applied Economics, or Business Analytics. Master’s degree preferred. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job Location
United Kingdom-East Sussex-Brighton Schedule
Full-time Job Posting
Jan 27, 2025, 3:31:21 PM - Feb 4, 2025, 4:59:00 AM American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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