Business Analyst

What is the opportunity To make a positive contribution to the Bank's sustainable growth, helping teams to remove waste and find efficiencies improving processes for colleagues and customers. You will have the opportunity to introduce Lean tools and methodologies to Operations teams and introduce them to new ways of looking at challenges. You will have the autonomy to work with Operations teams to find and shape innovative solutions. In this role you will: Work closely with the business and stakeholders to write detailed and clear user stories, and map processes. Use appropriate methodologies to help stakeholders define a problem, to analyse, identify and quantify root causes, and support Operations teams to design and implement solutions. Identify areas for improvement through data-driven analysis and monitor Key Performance Indicators to measure impact and ensure improvements are sustained. Coach and influence employees at all levels in understanding and applying the standards and approach to process analysis to sustaining a beneficial Lean culture within UK Operations and UK Change. What will make you stand out? Qualified in a process excellence method such as Lean Six Sigma with strong knowledge of end-to-end process modelling and analysis. Experience as a process analyst within a financial organisation, including effective user story writing, requirement gathering, and process mapping. Demonstrable knowledge of delivering process improvement. You can evidence strong leadership skills with the ability to coordinate, motivate, and create a 'can do' atmosphere. Excellent verbal and written communication methods used to engage internal customers and achieve desired results. Operational excellence experience gained at a multi-national financial or risk institution. Experience of project management using AGILE or PRINCE2 methodology (or equivalent). Knowledge of workflow and process automation. Essential Qualifications There are no minimum educational requirements for this role. More about the team This role is within UK Change, which is part of BOIUK's Change & Transformation function. UK Change is accountable for the management, prioritisation, and implementation of key BOIUK change programmes. The UK Change team is the main interface with the wider Group change function and the first point of contact for new change items. The role holder will work alongside other Project Managers and the UK Change Management team to lead the successful delivery of a broad range of IT and business change outcomes for stakeholders across the business. Why work with us The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy, and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor, and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - People Manager Agile - People Manager Accountable - People Manager Champion Transformation - People Manager Amplify Capability - People Manager Where Agency assistance is required, the Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs/profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities, and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence, or medical conditions. If you require an accommodation please

complete this form

and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

#J-18808-Ljbffr