Business Enablement Analyst

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together. How will you make an impact in this role? Global Merchant Services (GMS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for partnering with GMS markets to drive profitable growth, accelerate coverage and enhance the value of Amex acceptance to merchants and Card Members at scale. We focus on enhancing our relationships with millions of merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region. This role will have significant exposure, directly supporting the Chief of staff (strategy and planning manager) for the Head of International Merchant marketing by improving our controls, process and ensuring we are compliant across all our activities internationally. The role is ideal for someone with the ability to establish collaborative relationships across different teams, have a process-driven mindset and communicate clearly across variety of tasks. Job Responsibilities: Partner with the Strategy & Planning Manager to proactively build and execute comprehensive operational excellence processes across International Merchant Marketing. Lead operational excellence activities including regulatory/audit queries, ensuring alignment across the GMS International Marketing leadership team and key partners. Own Compliance-led initiatives, including the coordination and completion of Process Risk Self Assessments. Develop detail on our Standard Operating Procedures to ensure clarity on ongoing business controls. Build and maintain relationships with partners across IMM and across the organisation including Operational Excellence, EXMC & GCO. Minimum Qualifications: Understanding of Marketing practices, further understanding of processes and best practices is beneficial. Experience in process improvement or project management. Experience in operational risk is preferential. Excellent communication skills. Ability to synthesize complex operational principles into simple terms. Strong organizational skills and attention to detail, keeping all stakeholders aligned on multiple projects. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries. Bonus incentives. Support for financial well-being and retirement. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. Generous paid parental leave policies (depending on your location). Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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