South London and Maudsley NHS Foundation Trust
Key Responsibilities: Quality and Performance Management: Support directorate performance and quality management systems and provide validated, timely and accurate reports for the Trust and directorate to meet external and internal requirements. Assist in implementing processes and systems to ensure data quality exceeds standards and benchmarks. Use a variety of tools, predominantly Microsoft Excel, Power BI (Business Intelligence), Statistical Process Control (SPC) charts and run charts. Support Quality Manager in communicating and providing highly complex information to a wide range of internal and external stakeholders (verbal, written and numerical). Produce, disseminate and present reports containing highly complex information to a wide range of stakeholders at all levels. Assist in validating and assuring reports and data extracts to meet the changing business requirements and organization. Operations Delivery: Support Quality Manager with the implementation of policy and service developments with the Nursing and Quality Directorate. Develop and implement effective business and administrative processes throughout the directorate. Assist Quality Manager with CQC preparation and inspection processes. Build and sustain effective working relationships with staff at all levels. Provide administrative and data support to Quality Manager on liaising with colleagues across the Trust, including Business Intelligence, Performance and Contracts, Quality Improvement and Operations Directorates governance structures. Respond to urgent and recurring information and analysis requests. Line manage Directorate Administration Team to ensure it provides effective and efficient administrative support to the directorate. Planning: Support business planning for the directorate and regularly update progress against business plans and action plans. Support implementation of business plans and service developments (including Capital Projects) within the directorate. Financial and Resource Management: Assist Quality Manager in the production of cost improvement plans, budget setting and the production of reports as requested. Assist Quality Manager in budget reviews and service developments. Assist operational managers in planning and servicing recruitment. Support Nursing Directorate leads to provide assurance that all staff have access to supervision, appraisal, training and support. Person Specification
Essential and Desirable: Educated to a degree or equivalent Evidence of CPD Business management experience Data Handling experience including run charts, tables, statistical and data analysis IT skills- advanced Microsoft Excel, PowerPoint, Outlook, Teams Ability to work in a demanding environment Postgraduate diploma in business or management Experience in the public sector Experience of Power BI tool Experience of creating SPC charts Experience of Datix and EPJS Presentation, report and minute-taking skills Understanding of key issues affecting service provision in NHS and Social Services Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Salary: £44,806 to £53,134 a year per annum inclusive of HCAS
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Key Responsibilities: Quality and Performance Management: Support directorate performance and quality management systems and provide validated, timely and accurate reports for the Trust and directorate to meet external and internal requirements. Assist in implementing processes and systems to ensure data quality exceeds standards and benchmarks. Use a variety of tools, predominantly Microsoft Excel, Power BI (Business Intelligence), Statistical Process Control (SPC) charts and run charts. Support Quality Manager in communicating and providing highly complex information to a wide range of internal and external stakeholders (verbal, written and numerical). Produce, disseminate and present reports containing highly complex information to a wide range of stakeholders at all levels. Assist in validating and assuring reports and data extracts to meet the changing business requirements and organization. Operations Delivery: Support Quality Manager with the implementation of policy and service developments with the Nursing and Quality Directorate. Develop and implement effective business and administrative processes throughout the directorate. Assist Quality Manager with CQC preparation and inspection processes. Build and sustain effective working relationships with staff at all levels. Provide administrative and data support to Quality Manager on liaising with colleagues across the Trust, including Business Intelligence, Performance and Contracts, Quality Improvement and Operations Directorates governance structures. Respond to urgent and recurring information and analysis requests. Line manage Directorate Administration Team to ensure it provides effective and efficient administrative support to the directorate. Planning: Support business planning for the directorate and regularly update progress against business plans and action plans. Support implementation of business plans and service developments (including Capital Projects) within the directorate. Financial and Resource Management: Assist Quality Manager in the production of cost improvement plans, budget setting and the production of reports as requested. Assist Quality Manager in budget reviews and service developments. Assist operational managers in planning and servicing recruitment. Support Nursing Directorate leads to provide assurance that all staff have access to supervision, appraisal, training and support. Person Specification
Essential and Desirable: Educated to a degree or equivalent Evidence of CPD Business management experience Data Handling experience including run charts, tables, statistical and data analysis IT skills- advanced Microsoft Excel, PowerPoint, Outlook, Teams Ability to work in a demanding environment Postgraduate diploma in business or management Experience in the public sector Experience of Power BI tool Experience of creating SPC charts Experience of Datix and EPJS Presentation, report and minute-taking skills Understanding of key issues affecting service provision in NHS and Social Services Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Salary: £44,806 to £53,134 a year per annum inclusive of HCAS
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