At AE Talent Solutions, our mission is simple yet profound: to connect exceptional talent with exceptional opportunities. We are dedicated to empowering organizations with top-tier candidates and helping individuals achieve their career aspirations.
Our client is looking for an experienced Business Manager to join their amazing team in Dartford, Kent.
As an organization, they deliver a range of Employability & Health contracts which support unemployed people back to work. This job role forms part of their Restart Scheme.
You'll be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future. This role requires you to identify opportunities for collaboration leading to performance improvement in your own and others' contracts, as well as assess current practices and procedures and make recommendations for improvements. You will be required to manage all contracts within a pre-determined financial budget, as well as manage Profit and Loss and monthly financial forecasting.
The ideal candidate will have extensive leadership and management experience, as well as detailed working knowledge of the local labour market in the advertised geographical area. If you have the proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail, then this role is for you.
Key Responsibilities: Deliver all contracts within your centre(s) and achieve all contractually set KPIs across a range of metrics, e.g., customer service standards, performance, financial compliance, and quality. Regularly review management information to identify emerging trends and proactively address potential risk areas across contracts (performance, compliance, quality, and staffing resources). Implement Performance Management metrics, identifying skills gaps, mentoring, and coaching staff. Work with Quality and Compliance teams to ensure checks and controls are in place, which are regularly reviewed and adhered to. Develop and maintain relationships with external stakeholders, including central government agencies, local authorities, and other key customers, to enhance the company. Skills and Experience: Essential: Extensive leadership and management experience. GCSE or equivalent in English and Maths at Grade C or above. Fully IT literate in using a range of Microsoft Office programs, including 365 products and modern digital technologies, i.e., Microsoft Teams, Excel, Word, etc. Extensive experience of working in a target-driven environment. Experience of delivering services to meet contractual and quality standards. Desirable: Extensive knowledge of the employability industry. Experience of working with people in advice & guidance environments. Recognized management or leadership qualifications (Level 3 and above). Full driving license.
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Key Responsibilities: Deliver all contracts within your centre(s) and achieve all contractually set KPIs across a range of metrics, e.g., customer service standards, performance, financial compliance, and quality. Regularly review management information to identify emerging trends and proactively address potential risk areas across contracts (performance, compliance, quality, and staffing resources). Implement Performance Management metrics, identifying skills gaps, mentoring, and coaching staff. Work with Quality and Compliance teams to ensure checks and controls are in place, which are regularly reviewed and adhered to. Develop and maintain relationships with external stakeholders, including central government agencies, local authorities, and other key customers, to enhance the company. Skills and Experience: Essential: Extensive leadership and management experience. GCSE or equivalent in English and Maths at Grade C or above. Fully IT literate in using a range of Microsoft Office programs, including 365 products and modern digital technologies, i.e., Microsoft Teams, Excel, Word, etc. Extensive experience of working in a target-driven environment. Experience of delivering services to meet contractual and quality standards. Desirable: Extensive knowledge of the employability industry. Experience of working with people in advice & guidance environments. Recognized management or leadership qualifications (Level 3 and above). Full driving license.
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