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Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Team Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well. Driven by mission, guided by values (see below) - in deed, not just word. Team as global as the mission, >30 languages from 25 countries.
About Us Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Role
We are looking for a hungry, highly analytical generalist to join our business operations team. This role reports to the Director of Business Operations and will focus on improving our Costs and Quality of Service in Customer Support. You will work cross-functionally with key functional leaders in Customer Support, Partners Operations, Fraud, Growth, Product and Data.
Short term (next 3-6 months) In the short term, this role will focus on building and implementing the tools and processes to deliver excellent levels of service in Customer support whilst continuously reducing our costs. This role will give you the opportunity to work with all parts of the business and will give a 360 degree understanding of our operations.
Responsibilities
Lead special projects to improve Costs and Quality of Service
Build data tooling and continuous improvement processes to identify, size and prioritize projects to improve Costs and Quality of Service
Build and implement quarterly improvement plans in collaboration with Product and other operational teams
Work cross-functionally with highly technical and specialized product/engineering/data engineering colleagues across the organization to build scalable systems, tools and processes
Take operational functions and processes from 0 to 1, develop playbooks, train others, and scale respective processes
Design and improve Operational processes, design data tooling and ensure successful implementation
Structure complex and ambiguous problems by conducting ad hoc analysis mainly via SQL and sometimes gSheets
Collaborate with product to build longer term internal tooling roadmaps and track key metrics
Requirements
BA/BS degree required
3-5 years of high-performing experience at improving operations in a data-intensive, analytical environment. Combination of professional services and a fast growth startup is ideal.
Familiarity with SQL; proficiency in Excel
'No task too small' -- willingness to dive in and sweat the details regardless of the tool or problem
Instinct to add 'just enough' process to scale without cumbersome bureaucracy
Nice to have: fluency in languages beyond English
Taptap Values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
#J-18808-Ljbffr
Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Team Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well. Driven by mission, guided by values (see below) - in deed, not just word. Team as global as the mission, >30 languages from 25 countries.
About Us Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Role
We are looking for a hungry, highly analytical generalist to join our business operations team. This role reports to the Director of Business Operations and will focus on improving our Costs and Quality of Service in Customer Support. You will work cross-functionally with key functional leaders in Customer Support, Partners Operations, Fraud, Growth, Product and Data.
Short term (next 3-6 months) In the short term, this role will focus on building and implementing the tools and processes to deliver excellent levels of service in Customer support whilst continuously reducing our costs. This role will give you the opportunity to work with all parts of the business and will give a 360 degree understanding of our operations.
Responsibilities
Lead special projects to improve Costs and Quality of Service
Build data tooling and continuous improvement processes to identify, size and prioritize projects to improve Costs and Quality of Service
Build and implement quarterly improvement plans in collaboration with Product and other operational teams
Work cross-functionally with highly technical and specialized product/engineering/data engineering colleagues across the organization to build scalable systems, tools and processes
Take operational functions and processes from 0 to 1, develop playbooks, train others, and scale respective processes
Design and improve Operational processes, design data tooling and ensure successful implementation
Structure complex and ambiguous problems by conducting ad hoc analysis mainly via SQL and sometimes gSheets
Collaborate with product to build longer term internal tooling roadmaps and track key metrics
Requirements
BA/BS degree required
3-5 years of high-performing experience at improving operations in a data-intensive, analytical environment. Combination of professional services and a fast growth startup is ideal.
Familiarity with SQL; proficiency in Excel
'No task too small' -- willingness to dive in and sweat the details regardless of the tool or problem
Instinct to add 'just enough' process to scale without cumbersome bureaucracy
Nice to have: fluency in languages beyond English
Taptap Values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
#J-18808-Ljbffr
