Tetra Tech are looking for a Business Suport Administrator to join our fast paced Belfast office. This role is pivtol to the smooth-running of the office!
You will be providing an internal customer focused support service to the business, particularly for fee earning staff who require support on day to day operational tasks. You are required to act on a variety of regular work topics driven by the business and demonstrate the capability to focus on repeat work that is completed to high standard. The role requires effective organisational skills and excellent team working to ensure the operations team workload is processed according to requirements and escalated where appropriate in order to maintain service levels. You will also be accountable for ensuring you follow the current process and provide guidance to others and help all staff understand the business protocols. In addition, you may be required to support on wider business topics where the requirement arises.
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science® to provide sustainable and resilient solutions for our clients.
Tetra Tech is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.
You will be providing an internal customer focused support service to the business, particularly for fee earning staff who require support on day to day operational tasks. You are required to act on a variety of regular work topics driven by the business and demonstrate the capability to focus on repeat work that is completed to high standard. The role requires effective organisational skills and excellent team working to ensure the operations team workload is processed according to requirements and escalated where appropriate in order to maintain service levels. You will also be accountable for ensuring you follow the current process and provide guidance to others and help all staff understand the business protocols. In addition, you may be required to support on wider business topics where the requirement arises.
- Booking and arranging stationary supplies for remote located staff
- Efficient processing of inbound and outbound post daily
- Reception Duties as and when required.
- IT - arrange equipment for New Starters
- Document formatting - update and amend documents using applications such as Bluebeam, PowerPoint, Publisher, Visio, Word, Excel, MS Forms etc.
- Minute taking
- Booking standard courier requests and updating the tracker
- Where necessary, printing, binding, laminating, posting if the business need arises
- Accurate, timely and cost-effective booking of travel, accommodation, car hire etc
- PPE - order, release and track clothing and equipment for staff and escalate out of date items through reports
- Office Access and Risk Assessments - Support of H&S functionality to manage office access permissions and tracking of activity
- Assist and support with the rollout of initiatives endorsed by BS Project & Improvements team
- Support a starter and leaver process where applicable and appropriate
- Actively suggest opportunities for efficiencies/improvements through your line manger
- Proactive approach and encompass a role of an exemplar of compliance to GDPR
- Undertaking other duties not specifically stated above, which from time to time are necessary for effective performance of the team and the business
- Accommodation of additional time to be worked to ensure completion of tasks
- If security cleared to the appropriate level, you may be required to assist with support tasks relating to areas that require security cleared personnel only.
- Highly articulate with excellent interpersonal skills
- Friendly and approachable with excellent customer service
- Enjoy working in a busy professional environment
- Able to multi-task, organise and prioritise workloads whilst remaining calm under pressure
- Ability to problem solve and make sound decisions to suit our business and clients' needs
- Willing to learn and utilise your skills to provide a high level of service
- Able to work well as a team and on your own
- Willingness to be flexible and adaptable
- Good working knowledge of Microsoft Office Suite, particularly Word, Excel and Outlook, 365 and PowerPoint
- Ability to adapt to new ways of working, including the introduction of new technologies
- Switchboard or hospitality experience
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science® to provide sustainable and resilient solutions for our clients.
Tetra Tech is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.
