We are looking for an amazing administrator to join our small, cheery team providing superb, professional administration support to our clinicians and patients.
This is a busy and varied role where no two days are the same. You will get immense job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training, and career progression.
Main duties of the job
Answering busy incoming phone lines, you will be speaking to patients, professionals, carers, and colleagues, recording information on client records and directing inquiries where needed. We'd like you to be confident and experienced in MS Office, including Outlook, as you will process work from our shared inbox, create and send appointment letters, take referrals, manage minutes, and book appointments and meeting rooms to keep our team and office running smoothly. About us
We provide mental health, learning disability, and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organization, and through our partnerships, to deliver high-quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do. Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviors which underpin our Trust's core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part-time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity, or learning disabilities. We are a Disability Confident Leader. Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role. Person Specification
Qualifications
RSA 3 Word Processing - or equivalent level of experience in practice. NVQ3 in administration - or equivalent level administrative knowledge and experience. GCSE English or equivalent. Evidence of continuing professional and personal development. ECDL (European Computer Driving Licence) - or similar. Audio typing or Shorthand/Speedwriting - qualifications or experience. Knowledge and Skills
Accurate typing skills on MS Word. Knowledge of healthcare, particularly an interest in the Mental Health and Learning Disability Sector. Experience
Previous experience of working within an administrative or secretarial team using MS Office including accurate typing on MS Word and using MS Outlook. Experience of dealing with confidential and complex information. Demonstrate good numeracy and literacy skills; attention to detail. Excellent organizational skills and ability to prioritize workload and adapt to change when required
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Answering busy incoming phone lines, you will be speaking to patients, professionals, carers, and colleagues, recording information on client records and directing inquiries where needed. We'd like you to be confident and experienced in MS Office, including Outlook, as you will process work from our shared inbox, create and send appointment letters, take referrals, manage minutes, and book appointments and meeting rooms to keep our team and office running smoothly. About us
We provide mental health, learning disability, and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organization, and through our partnerships, to deliver high-quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do. Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviors which underpin our Trust's core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part-time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity, or learning disabilities. We are a Disability Confident Leader. Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role. Person Specification
Qualifications
RSA 3 Word Processing - or equivalent level of experience in practice. NVQ3 in administration - or equivalent level administrative knowledge and experience. GCSE English or equivalent. Evidence of continuing professional and personal development. ECDL (European Computer Driving Licence) - or similar. Audio typing or Shorthand/Speedwriting - qualifications or experience. Knowledge and Skills
Accurate typing skills on MS Word. Knowledge of healthcare, particularly an interest in the Mental Health and Learning Disability Sector. Experience
Previous experience of working within an administrative or secretarial team using MS Office including accurate typing on MS Word and using MS Outlook. Experience of dealing with confidential and complex information. Demonstrate good numeracy and literacy skills; attention to detail. Excellent organizational skills and ability to prioritize workload and adapt to change when required
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