Business Support Coordinator – Training

The Role: We are on the lookout for someone to work closely with the Sales & Business Development Team to help drive training sales forward! Responsibilities: Actioning incoming booking forms Updating Microsoft Lists to ensure training bookings are recorded and status kept updated. Liaising with trainers regarding course dates and allocation of training. Updating and maintaining a training database and folder system. Dealing with client training enquiries. Liaising with accredited training bodies. Working to deadlines with the Sales Team regarding dates / delivery schedules of training. Keeping records up to date. Processing invoices in a timely manner. Process third party certification and issue to client. Processing completed paperwork / uploading certificates / issuing to clients / PIB RM colleagues Liaising with the Business Manager North and Business Support Controller regarding training completed for internal PIB colleagues to keep our internal colleague training matrix updated. NVQ registrations, getting learners onto Quals Direct, SQA, Proqual. Tracking and updating sales with learners’ progress. Sending NVQ certificates to clients. Upselling sales with potential customers over the phone. Listening to customers' needs to generate repeat sales as part of the follow up process. Gathering / documenting customer information and reactions to products to drive our focus. Keeping up to date on all products and informing customers of new products. Experience and attributes: 5 GCSE’s (or equivalent) at Grade C / 4 or above including English and Maths Experience in an administrative / training administration role Sound knowledge of Microsoft Office suite Meticulous attention to detail and the ability to meet challenging deadlines and thrive under pressure Good interpersonal and time management skills Good communication skills - both verbal and written. Exceptional organisation skills Professional telephone manner Positive attitude Reliable and dependable A team player Further information: As well as a competitive salary we offer the following benefits: Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-218 955

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