Business Support Officer -
Hours- 36 Hours
Pay- £16.00
Key Responsibilities
Perform a range of
administrative tasks
across various services within set deadlines. Assess applications
for compliance with legislation and established criteria. Handle bookings for the Inclusion Centre, ensuring income optimisation. Deliver
excellent customer service , managing client expectations effectively. Conduct
risk assessments
and health & safety checks. Maintain a clean and presentable building environment. Provide guidance on eligibility for Blue Badge, Taxicard, and Freedom Passes. Undertake inductions for new customers and perform Fire Warden duties. Core Accountabilities Record and manage financial transactions, ensuring compliance with council policies. Procure goods/services within financial limits and council guidelines. Operate tools/machinery and manage minor maintenance or escalate for repair. Allocate tasks to junior staff and ensure operational efficiency. Skills and Experience Proficient in IT systems to deliver efficient and customer-focused services. Strong time management, organisational, and problem-solving skills. Effective communicator with experience handling public inquiries and challenging situations. Knowledgeable about health & safety, confidentiality, data protection, and diversity policies. Experienced in risk assessment and implementing procedural updates.
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administrative tasks
across various services within set deadlines. Assess applications
for compliance with legislation and established criteria. Handle bookings for the Inclusion Centre, ensuring income optimisation. Deliver
excellent customer service , managing client expectations effectively. Conduct
risk assessments
and health & safety checks. Maintain a clean and presentable building environment. Provide guidance on eligibility for Blue Badge, Taxicard, and Freedom Passes. Undertake inductions for new customers and perform Fire Warden duties. Core Accountabilities Record and manage financial transactions, ensuring compliance with council policies. Procure goods/services within financial limits and council guidelines. Operate tools/machinery and manage minor maintenance or escalate for repair. Allocate tasks to junior staff and ensure operational efficiency. Skills and Experience Proficient in IT systems to deliver efficient and customer-focused services. Strong time management, organisational, and problem-solving skills. Effective communicator with experience handling public inquiries and challenging situations. Knowledgeable about health & safety, confidentiality, data protection, and diversity policies. Experienced in risk assessment and implementing procedural updates.
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