Hampshire and Isle of Wight Healthcare NHS Foundation Trust
We have a fantastic opportunity for a customer focussed, friendly and enthusiastic individual to join our MPP Specialist MSK Business Support Team in a full-time supervisory capacity. As a service, we are currently undergoing a lot of exciting change and you will be at the forefront of supporting and collaborating with our administrative team to implement these. The role will require travel across various sites including Southampton and Gosport, with Portsmouth being your main base. We are happy to discuss flexible working options in conjunction with business requirements. Main duties of the job
To manage, monitor and support clerical staff to ensure that they are trained appropriately and receive on-going support and advice. To work closely with the MPP Admin Management team to ensure that all departments within the unit are appropriately supported. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Recruit and retain administrative staff where appropriate and support the MPP Admin Management team in the recruitment of other staff. Deal with enquiries either on the telephone or face-to-face from patients, managers, specialists, and colleagues in an appropriate manner. Assist MPP Operational leads in monitoring leave to ensure robust cover for the clinical team and have a detailed working knowledge of roles carried out by administrative team to ensure continuity of service during sick/annual leave absences. Accurate and proficient use of HealthRoster to ensure leave, excess hours and travel claims are recorded. To coordinate annual leave, maintaining optimal staffing levels. Monitor outpatient clinics to meet government waiting list targets. Consistently monitor waiting lists and tasks ensuring they are actioned in a timely manner on TPP/SYSTMONE. To ensure that all new staff are booked to attend Trust and Local Induction sessions. About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone. Person Specification
Qualifications
GCSE grade C/4 in English or equivalent. Level 4 Diploma Apprenticeship in Business Administration or relevant experience. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address
St.Mary's Community Health Campus (Portsmouth)
#J-18808-Ljbffr
We have a fantastic opportunity for a customer focussed, friendly and enthusiastic individual to join our MPP Specialist MSK Business Support Team in a full-time supervisory capacity. As a service, we are currently undergoing a lot of exciting change and you will be at the forefront of supporting and collaborating with our administrative team to implement these. The role will require travel across various sites including Southampton and Gosport, with Portsmouth being your main base. We are happy to discuss flexible working options in conjunction with business requirements. Main duties of the job
To manage, monitor and support clerical staff to ensure that they are trained appropriately and receive on-going support and advice. To work closely with the MPP Admin Management team to ensure that all departments within the unit are appropriately supported. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Recruit and retain administrative staff where appropriate and support the MPP Admin Management team in the recruitment of other staff. Deal with enquiries either on the telephone or face-to-face from patients, managers, specialists, and colleagues in an appropriate manner. Assist MPP Operational leads in monitoring leave to ensure robust cover for the clinical team and have a detailed working knowledge of roles carried out by administrative team to ensure continuity of service during sick/annual leave absences. Accurate and proficient use of HealthRoster to ensure leave, excess hours and travel claims are recorded. To coordinate annual leave, maintaining optimal staffing levels. Monitor outpatient clinics to meet government waiting list targets. Consistently monitor waiting lists and tasks ensuring they are actioned in a timely manner on TPP/SYSTMONE. To ensure that all new staff are booked to attend Trust and Local Induction sessions. About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone. Person Specification
Qualifications
GCSE grade C/4 in English or equivalent. Level 4 Diploma Apprenticeship in Business Administration or relevant experience. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address
St.Mary's Community Health Campus (Portsmouth)
#J-18808-Ljbffr
