Business & Systems Analyst (IT)

We are looking for a skilled Business and Systems Analyst (IT) to join our team on a 12 month fixed-term basis to support the delivery of critical IT projects within our Customer and Member area. This role offers an opportunity to work on transformational workstreams, including the development of a new East of England Co-op website, transitioning Member Share Accounts to Oracle NetSuite, and supporting the rebuild of MS Dynamics CRM. This is an exciting opportunity for you to join us in shaping systems and processes that will deliver real benefits for our organisation, stakeholders, and the communities we serve. As a Business and Systems Analyst, you will be at the forefront of ensuring the success of our IT projects by bridging the gap between business needs and technical solutions. Your core responsibilities will include: Define, document, and maintain technical and user requirements for system and process implementation. Collaborate with stakeholders to elicit, validate, and refine requirements, ensuring solutions are aligned with business needs and objectives. Analyse and map process and interfaces, replacing and migrating data from legacy systems. Produce clear, concise, and accurate documentation for requirements, processes, and testing. Present complex subjects in a simplified manner to stakeholders with varying technical knowledge. Conduct data analysis using MS Excel, MS Access, or SQL, including data transformation, data migration and comparisons. Support testing and quality assurance processes to ensure systems meet acceptable levels of quality. The ideal candidate will have a minimum of three years' experience in IT Business and Systems Analysis and possess relevant qualifications, such as BCS Certifications in Business Analysis or Requirements Engineering. Additionally, you will bring: Proven ability to analyse and understand complex technical processes. Strong data analysis skills, with experience using tools like MS Excel, MS Access, or SQL. Excellent communication skills, with the ability to convey technical subjects clearly. A proactive approach to managing time and multiple workstreams simultaneously. Experience in implementing financial systems (desirable). If you're passionate about delivering systems that make a difference and have the skills to deliver exceptional results, we'd love to hear from you! Benefits include: Competitive rates of pay 20% discount in our food stores, along with other discounts across our family of businesses 22 days holiday (plus bank holiday entitlement) which increases with service 5% employer pension contribution Death in service benefit Access to our colleague communications app, The Loop Enhanced family leave and pay arrangements Opportunities to grow, with award-winning training and apprenticeship programmes Great deals and discounts across 100's of high street and online retailers Financial wellbeing support, including Wagestream We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

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