JOB DESCRIPTION: To provide high level customer service to all clients internal and external to the required SLAs and company standards. Assist with emergency actions, contingency plans, and out of hours requirements. Ensure client travel policies are adhered to correctly. To ensure all SLA's and KPI's are consistently met. Communicate with your manager and business manager regarding client activity to include any positive or negative behaviour, client complaints, etc. To develop and maintain effective working relationships with colleagues in the appropriate offices. Ensure that all administration team tasks, both internal/external, are of the highest standard. Assist with all reservations and aspects of travel to include air, hotel, rail, and car reservations and any other travel-related requests received via any client and partners. Offer travel advice for all types of scenarios. To be fully conversant in all operational working practices.
EXPERIENCE REQUIRED: Proven industry experience in all areas of travel management operations is essential. Fully confident in using GDS systems - Sabre preferred. Adept using Microsoft Office software.
Working Hours & Package: Working hours will operate between Monday - Friday with shifts between the hours of 8:30am - 6pm. Salary dependant on experience and skillset is up to £30k, along with an excellent benefits package.
INTERESTED? Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Claire Muge (phone number removed) (url removed). If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV; we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details.
Job Info Job Title:
Business Travel Consultant Company: Location:
Glasgow, Lanarkshire Posted: Closes:
Jan 18th 2025 Sector:
Other Contract:
Permanent Hours:
Full Time
#J-18808-Ljbffr