Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands, and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant to join our Manchester-based team. You'll primarily be based in our offices, but hybrid working is available. This is an exciting time to join us as we’re rapidly expanding our global operations. What You’ll Do Providing high levels of customer service, you’ll: Handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met. Carry out research for our clients to ensure they get the best deal. Process E-tickets and travel documentation. Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements, and vaccinations. Handle refunds and cancellations. Help to train and support new staff as they join the team. What we’re looking for You’ll be a motivated, passionate individual who has previous experience of working in business travel. Ideally, you’ll have experience using Sabre. You’ll have an excellent telephone manner, excellent verbal reasoning skills, and great attention to detail. You’ll be happy to work between the hours of 8am and 6pm on a rota basis and be able to attend out of hours training if required. What We Can Offer Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is, and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including: Competitive annual leave plus bank holidays. Hybrid Working. Competitive Bonus Scheme. Private healthcare (currently under review). Group Life Cover. EAP Scheme. Pension Scheme. Volunteering days with our chosen company charity. Travel Discounts. Shopping discounts. Christmas Savings Scheme. Season Ticket Loans.
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At Gray Dawes Travel we recognise we’re not just there to secure the best travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations. We achieve this because of the depths we go to in understanding our clients; their culture, their values and their objectives. Only then can we deliver on a higher level, with our trademark emphasis on the personal touch. Only then can we delight with remarkable value, innovation and service. That’s what we call ‘better’. Being independently owned plays a huge role in the strategy of our business. Our owners, the Inchcape family, are integral to our success. They ensure that client centricity drives every operational decision we make. Our owner’s long-term vision and practices ensures that we are not having to employ opportunistic business practices in the hope of creating short term profits. Since our CEO Suzanne Horner joined Gray Dawes in 2011 we have experienced an unprecedented and impressive amount of growth in a relatively short amount of time. We have achieved this growth through the acquisition of twelve new businesses since 2015 combined with year on year organic growth. Through the years Gray Dawes has evolved from their original Colchester head-office, driving £27 million in revenue per year, to a business spanning multiple offices across the UK, Australia and the USA, with 250 staff, generating over £250 million a year. But our growth does not stop there, we are a highly ambitious business led by the example of our entrepreneurial CEO, and as a team we have our sights set high. We are all working towards the same goal, delivering them a more streamlined approach to business.
