About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
We are looking for a dynamic and personable Cafe Manager to lead and manage our exclusive, members-only café and deli. This role requires a high-energy, creative leader who can build relationships, drive revenue, and create unforgettable experiences for our valued members. You’ll manage day-to-day operations, lead the team, and bring fun and engagement into every aspect of our service.
What's in it for you?
- A fun and vibrant place to work
- Complimentary meals
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- Staff Discounts at The Lensbury and across the L+R portfolio
- Employee Assistance Programme for you and your family
- Online benefits portal offering lots of discounts in retail, hospitality and more
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
Why Join Us?
This is more than just a management role – it’s an opportunity to be the face of a unique members’ community where your creativity, energy, and passion for hospitality can shine. You’ll have the freedom to shape the member experience, lead a dynamic team, and create a space that feels like a second home to our members. If you love engaging with people, have a flair for events, and want to drive success while having fun, we want to hear from you!
Key Responsibilities
Member Engagement
- Cultivate strong relationships with our members, creating a warm and welcoming atmosphere
- Regularly interact with members, ensuring their needs and preferences are understood and met
- Develop member-focused programs and events to encourage repeat visits and engagement
Operations Management
- Oversee daily operations of the café and deli, ensuring smooth, efficient, and high-quality service.
- Lead, train, and motivate staff to deliver excellent service, aligning with the club’s values and standards.
- Manage stock, deliveries, and supplier relationships to ensure we offer top-quality products to members.
- Ensure health and safety standards are met, with a focus on cleanliness and food hygiene.
Driving Revenue
- Develop strategies to increase footfall, upsell products, and maximize revenue from members.
- Plan and execute special promotions, seasonal menus, and events to boost sales and member engagement.
- Monitor financial performance, managing budgets and reporting on KPIs.
Event Management
- Plan and coordinate exclusive member events, from intimate gatherings to larger, themed occasions.
- Collaborate with the team to create and promote events that align with the club’s culture, offering unique and enjoyable experiences.
- Ensure events run smoothly, managing logistics, staffing, and member satisfaction.
Marketing & Communication
- Work with the marketing team to develop creative content, emails, and materials that highlight events, offers, and community activities.
- Communicate regularly with members through newsletters, digital platforms, and in-person engagements to keep them informed and excited about upcoming events.
Innovation & Creativity
- Stay ahead of industry trends, offering fresh ideas for food, drink, and events that align with member expectations.
- Continuously seek ways to improve the member experience, from menu innovation to unique service offerings.
What we’re looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- Proven experience in café, hospitality, or high street coffee shop management; ideally in a high-end or members-only environment.
- Strong background in customer service, with the ability to build relationships and engage members.
- Event planning and management experience, with a focus on creating fun and engaging experiences.
- A keen business sense, with the ability to drive sales, manage budgets, and report on performance.
- A passion for food, drink, and delivering a premium experience to members.
- Excellent leadership skills, with the ability to inspire and motivate a team.
- Outstanding communication skills and the ability to connect with people from diverse backgrounds.
