Job Title: Call Centre Advisor
Location: Wiltron House, Stevenage
Hours: 37.5 hrs per week 8:30-5pm Mon-Fri
Trust Location: East and North Hertfordshire NHS Trust
What you’ll be responsible for:
Assist with appointment queries from the patient and/or their accompanying friends/relatives in a polite and courteous manner.
Cancel appointments as requested by the patients and complete a MS form for onward management by the booking team.
To liaise with medical, nursing and other specialty staff on administration enquiries as directed by your Supervisor.
To support fellow colleagues & new staff in the role to ensure staff are multi-skilled & standardised processes are in place across Trust to cross cover other Administration Advisors & support the department during leave of absences.
Use Excel spreadsheets and the Trust’s Lorenzo and ERS appointment systems to cancel appointments.
Complete a record of the call for onward management of the patients pathway by the booking and clinical teams.
To maintain the integrity of patient data recorded on any of our systems to ensure accuracy and confidentiality of data extracted.
You’ll learn the following whilst working at the trust:
An in-depth understanding of the roles and responsibilities involved in working within the NHS.
Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.
You’ll have the following skills/experience:
Microsoft Office package knowledge e.g., Outlook, Word, Excel.
Communication skills - both verbal and written.
Excellent telephone manner.
Ability to meet deadlines and manage workload.
Previous administrative experience.
Previous NHS experience.
NHS System Knowledge.
As a member of NHS Professionals, you have fantastic benefits:
Competitive pay rates - work this week, get paid next week.
Essential support when you need it - 24/7 365 days
- call us anytime. Multi locational
- work across neighbouring Trusts. Manage your shifts and timesheets on the go
- access your 'My Bank' shift portal anywhere, anytime online or through your smartphone. Varied working options to suit your lifestyle
- access to the Bank gives you options of ad hoc shifts or longer-term placements. Training and development opportunities
- Keep up with the essentials and more. Build holiday allowance for every shift you work
- your work-life balance is important to us. Stakeholder pension scheme available
- a flexible future for you and yours. Who are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants from a range of backgrounds to apply. Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website. Job Types: Full-time, Temporary Contract length: 2 months Pay: £11.45 per hour Expected hours: 37.5 per week Schedule: Monday to Friday Education: A-Level or equivalent (preferred) Experience: Customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Reference ID: 79471
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- call us anytime. Multi locational
- work across neighbouring Trusts. Manage your shifts and timesheets on the go
- access your 'My Bank' shift portal anywhere, anytime online or through your smartphone. Varied working options to suit your lifestyle
- access to the Bank gives you options of ad hoc shifts or longer-term placements. Training and development opportunities
- Keep up with the essentials and more. Build holiday allowance for every shift you work
- your work-life balance is important to us. Stakeholder pension scheme available
- a flexible future for you and yours. Who are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants from a range of backgrounds to apply. Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website. Job Types: Full-time, Temporary Contract length: 2 months Pay: £11.45 per hour Expected hours: 37.5 per week Schedule: Monday to Friday Education: A-Level or equivalent (preferred) Experience: Customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Reference ID: 79471
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