Electronic Call Monitoring (ECM) Officer
Bishops Stortford, CM23 3DH
Full-time, Permanent
£24,000 per annum
What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Officer at Care By Us, every day will be different. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients' lives and your career.
Job Description
What you’ll do As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM officer to join us on a full-time basis to contribute to the continued success of the team. The Electronic Call Monitoring system aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll, and invoicing. The ideal candidate will have worked with a similar system or have experience in a busy Domiciliary Care office. In this role you will be involved in the following: Direct responsibility for the management of the ECM system Responding to alerts on the system of calls being missed Liaising with carers on their attendance and reasons for any delays Running reports for management Providing support to staff members as required Adhering to company privacy policies and procedures at all times Qualifications
What you need You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff. Additional Information
What you’ll get Up to 25 Days Holiday and bank holidays Occupational Maternity Pay & Adoption Pay Occupational Paternity Pay* Death in Service Payment* Occupational Sick Pay Access to Employee Assistance Programme Lifeworks Reward Scheme *subject to terms and conditions and qualifying period Care By Us is an equal opportunities employer.
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What you’ll do As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM officer to join us on a full-time basis to contribute to the continued success of the team. The Electronic Call Monitoring system aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll, and invoicing. The ideal candidate will have worked with a similar system or have experience in a busy Domiciliary Care office. In this role you will be involved in the following: Direct responsibility for the management of the ECM system Responding to alerts on the system of calls being missed Liaising with carers on their attendance and reasons for any delays Running reports for management Providing support to staff members as required Adhering to company privacy policies and procedures at all times Qualifications
What you need You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff. Additional Information
What you’ll get Up to 25 Days Holiday and bank holidays Occupational Maternity Pay & Adoption Pay Occupational Paternity Pay* Death in Service Payment* Occupational Sick Pay Access to Employee Assistance Programme Lifeworks Reward Scheme *subject to terms and conditions and qualifying period Care By Us is an equal opportunities employer.
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