The post holder will be a front-line member of a team providing administrative support to the CAMHS senior leadership team, Operational Managers and the CAMHS Personal Assistant (PA). They will provide an efficient and effective administrative support service with excellent communication skills. They will present in a professional manner, be tactful and diplomatic, exercising excellent communication skills to uphold the positive image of the team, and of Pennine Care NHS Foundation Trust. The post holder will support and work with embedded systems and processes ensuring an efficient service and will be confident and adept at problem solving techniques with some level of appropriate decision-making skills. The role will involve liaison with internal Pennine Care staff, external stakeholders and on some occasions service users and their families, overseeing the day-to-day running of the office, working as a team.
Responsibilities
Prioritise own workload, working with minimum supervision. Production of confidential and sensitive documentation / computer inputting / letters / memos. Responsible for safe use of office equipment, including computers - responsible for reporting office equipment faults. Provide an efficient admin support service on behalf of the CAMHS care hub. Maintain and support the managers' annual leave process using the ESR system, sickness recording and annual leave recording on behalf of our Operational Managers, ensuring timely responses to annual leave requests and adequate management cover via the care hub managers' annual leave calendar. Monitor the CAMHS Care hub's MYC compliance rates using the Tableau reporting system and support the CAMHS operational managers/supervisors in identifying non-compliance. Monitor the CAMHS Care hub's CEST compliance rates using the Tableau reporting system and support the CAMHS operational managers/supervisors in identifying non-compliance. Produce a monthly CEST and MYC update using information from Tableau to brief the CAMHS care hub senior leadership team on areas of non-compliance. Maintain administration systems related to bank staff - booking shifts on the health roster and processing timesheets promptly; acting as a point of contact for any shift queries or swaps where applicable. Maintain administration systems related to PO Box returns; liaising with services regarding any returned post and ensuring relevant actions are recorded on PARIS; reporting any IG breaches related to returned post to the Quality team. Maintain and update internal CAMHS distribution lists ensuring timely distribution of information across the CAMHS care hub. Manage diaries and coordinate meetings for the senior leadership team as required or in the absence of the CAMHS PA. Use our Electronic Patient Record (PARIS) to enable data quality support as required by the Business Operational Manager. Stock/non-stock ordering (procurement) which includes booking in and distribution of all stock, updating computer inventories (office equipment), and coding invoices for payment. Booking meetings and venues. Attend meetings (in absence of PA), take minutes as required, type and distribute. Please refer to the job description and person specification for a full overview of the role and requirements. We are committed to equality, diversity, and inclusion (EDI) and recognize the importance of ensuring our diverse service user population is reflected within our workforce. We welcome applications from people from diverse communities to help us grow and learn. If you are Kind, Fair, Ingenious, and Determined, then we want you to come and join our #PennineCarePeople.
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Prioritise own workload, working with minimum supervision. Production of confidential and sensitive documentation / computer inputting / letters / memos. Responsible for safe use of office equipment, including computers - responsible for reporting office equipment faults. Provide an efficient admin support service on behalf of the CAMHS care hub. Maintain and support the managers' annual leave process using the ESR system, sickness recording and annual leave recording on behalf of our Operational Managers, ensuring timely responses to annual leave requests and adequate management cover via the care hub managers' annual leave calendar. Monitor the CAMHS Care hub's MYC compliance rates using the Tableau reporting system and support the CAMHS operational managers/supervisors in identifying non-compliance. Monitor the CAMHS Care hub's CEST compliance rates using the Tableau reporting system and support the CAMHS operational managers/supervisors in identifying non-compliance. Produce a monthly CEST and MYC update using information from Tableau to brief the CAMHS care hub senior leadership team on areas of non-compliance. Maintain administration systems related to bank staff - booking shifts on the health roster and processing timesheets promptly; acting as a point of contact for any shift queries or swaps where applicable. Maintain administration systems related to PO Box returns; liaising with services regarding any returned post and ensuring relevant actions are recorded on PARIS; reporting any IG breaches related to returned post to the Quality team. Maintain and update internal CAMHS distribution lists ensuring timely distribution of information across the CAMHS care hub. Manage diaries and coordinate meetings for the senior leadership team as required or in the absence of the CAMHS PA. Use our Electronic Patient Record (PARIS) to enable data quality support as required by the Business Operational Manager. Stock/non-stock ordering (procurement) which includes booking in and distribution of all stock, updating computer inventories (office equipment), and coding invoices for payment. Booking meetings and venues. Attend meetings (in absence of PA), take minutes as required, type and distribute. Please refer to the job description and person specification for a full overview of the role and requirements. We are committed to equality, diversity, and inclusion (EDI) and recognize the importance of ensuring our diverse service user population is reflected within our workforce. We welcome applications from people from diverse communities to help us grow and learn. If you are Kind, Fair, Ingenious, and Determined, then we want you to come and join our #PennineCarePeople.
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