Campaign Product Team Manager
Salary and Benefits:
starting from £34,037, company car scheme, generous pension, private medical insurance, 27 days holiday plus bank holidays and so much more! Location:
Milton Keynes – Hybrid Working Closing Date:
7th February 2025 At Volkswagen Financial Services UK (VWFS), we are on an exciting journey and looking for an experienced Campaign Product Team Manager to join our Digital and Direct Team. Our business is evolving, and the Campaign Product Team Manager will be responsible for leading a team of Campaign Product Executives to ensure the implementation of products and services for all sales channels, including Retail, Fleet, Digital, and Aftersales. We are looking for an energetic people manager with a hands-on approach to support the team in increasing volumes and margins to drive commercial performance. What you will be responsible for:
Develop, coach, engage, motivate, and manage the team to perform at their best, role modelling effective people leadership and enabling a positive and inclusive culture. Manage the team to effectively launch the campaigns and aftersales products into our Point of Sales (PoS) and digital systems to ensure products and services meet commercial objectives and targets balancing volume and margin. Oversee and manage the team to create and maintain a bespoke, complex package infrastructure to support Retailers in selling our finance products, and influence planning and package structure for our Sales, Quotation Service, and Business Controlling colleagues. Manage, track, and prioritise the team’s workload effectively utilising tools such as Power Automate to support receiving, categorising, and assigning new tasks. Develop essential reporting from workload management tools to identify root causes and address recurring campaign issues. Create Operational Pillar framework, set objectives, and lead the team to drive efficiencies across activities that include, but are not limited to, Workload Management, Quality Control, and System Developments. Lead the development of reporting tools such as Business Intelligence (BI) and Campaign Analysis Tool (CAT) and ensure routine analysis is completed and quality and compliant campaigns are launched, whilst challenging this where appropriate. Establish relationships with multiple areas of the business and execute Purchase and Lease product propositions including CTP/ CTM, Value Added Products, Agency, and eCommerce initiatives. Ensure Financial Conduct Authority (FCA) regulation of retailer remuneration is met by acting compliantly and ensuring Volkswagen Financial Services (UK) Ltd. (VWFS UK) product policies are upheld and reflective of the product portfolio in the Point of Sales system. Be a key escalation point for the team and stakeholders. Manage stakeholders including, but not limited to, Digital & Direct, Sales, Customer Operations, and up to Head of Department level. Who are we looking for?
Knowledge and experience of Financial Services industry and business processes. Knowledge and/or experience of working with FCA regulations; coupled with the ability to apply knowledge to check compliance of campaigns. Understanding of retailers, their requirements, and the sales environment. Previous experience in key systems, Connect Online and SAP with a strong proficiency in Excel and BI. Previous experience of working in the automotive industry is desirable. Experience of successfully leading a team (or large/multi-functional teams) and achieving results through people. Strong numerical skills and the ability to utilise this to support commercial thinking. Ability to communicate and present effectively in both written and verbal formats to various levels, including Senior Leadership Team (SLT) level if required. What’s in it for you?
An excellent remuneration, Company Car, discretionary bonus, pension, healthcare, 2 loan cars for family members, and 27 days holiday in addition to statutory bank holidays plus much more! About Volkswagen Financial Services Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can. Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. The Group includes some of the world’s most iconic automotive brands: Audi, CUPRA, SEAT, SKODA, Volkswagen, Bentley, Lamborghini, Porsche, Bugatti, Ducati, MAN, and Scania. As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office; however, flexibility is expected, and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires. We would also expect new colleagues joining us to work from the office for the entirety of their training period until competent in the role.
#J-18808-Ljbffr
starting from £34,037, company car scheme, generous pension, private medical insurance, 27 days holiday plus bank holidays and so much more! Location:
Milton Keynes – Hybrid Working Closing Date:
7th February 2025 At Volkswagen Financial Services UK (VWFS), we are on an exciting journey and looking for an experienced Campaign Product Team Manager to join our Digital and Direct Team. Our business is evolving, and the Campaign Product Team Manager will be responsible for leading a team of Campaign Product Executives to ensure the implementation of products and services for all sales channels, including Retail, Fleet, Digital, and Aftersales. We are looking for an energetic people manager with a hands-on approach to support the team in increasing volumes and margins to drive commercial performance. What you will be responsible for:
Develop, coach, engage, motivate, and manage the team to perform at their best, role modelling effective people leadership and enabling a positive and inclusive culture. Manage the team to effectively launch the campaigns and aftersales products into our Point of Sales (PoS) and digital systems to ensure products and services meet commercial objectives and targets balancing volume and margin. Oversee and manage the team to create and maintain a bespoke, complex package infrastructure to support Retailers in selling our finance products, and influence planning and package structure for our Sales, Quotation Service, and Business Controlling colleagues. Manage, track, and prioritise the team’s workload effectively utilising tools such as Power Automate to support receiving, categorising, and assigning new tasks. Develop essential reporting from workload management tools to identify root causes and address recurring campaign issues. Create Operational Pillar framework, set objectives, and lead the team to drive efficiencies across activities that include, but are not limited to, Workload Management, Quality Control, and System Developments. Lead the development of reporting tools such as Business Intelligence (BI) and Campaign Analysis Tool (CAT) and ensure routine analysis is completed and quality and compliant campaigns are launched, whilst challenging this where appropriate. Establish relationships with multiple areas of the business and execute Purchase and Lease product propositions including CTP/ CTM, Value Added Products, Agency, and eCommerce initiatives. Ensure Financial Conduct Authority (FCA) regulation of retailer remuneration is met by acting compliantly and ensuring Volkswagen Financial Services (UK) Ltd. (VWFS UK) product policies are upheld and reflective of the product portfolio in the Point of Sales system. Be a key escalation point for the team and stakeholders. Manage stakeholders including, but not limited to, Digital & Direct, Sales, Customer Operations, and up to Head of Department level. Who are we looking for?
Knowledge and experience of Financial Services industry and business processes. Knowledge and/or experience of working with FCA regulations; coupled with the ability to apply knowledge to check compliance of campaigns. Understanding of retailers, their requirements, and the sales environment. Previous experience in key systems, Connect Online and SAP with a strong proficiency in Excel and BI. Previous experience of working in the automotive industry is desirable. Experience of successfully leading a team (or large/multi-functional teams) and achieving results through people. Strong numerical skills and the ability to utilise this to support commercial thinking. Ability to communicate and present effectively in both written and verbal formats to various levels, including Senior Leadership Team (SLT) level if required. What’s in it for you?
An excellent remuneration, Company Car, discretionary bonus, pension, healthcare, 2 loan cars for family members, and 27 days holiday in addition to statutory bank holidays plus much more! About Volkswagen Financial Services Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can. Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. The Group includes some of the world’s most iconic automotive brands: Audi, CUPRA, SEAT, SKODA, Volkswagen, Bentley, Lamborghini, Porsche, Bugatti, Ducati, MAN, and Scania. As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office; however, flexibility is expected, and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires. We would also expect new colleagues joining us to work from the office for the entirety of their training period until competent in the role.
#J-18808-Ljbffr
