Job Description
*New Store Opening* This is a great opportunity to join a growing business with solid plans for expansion. About us: Our purpose and passion of Making People Smile reflects our culture. We are looking for people who are fun, creative, energetic, team players and share our passion in making both our customers and our colleagues smile. Our team has a huge amount of experience in the card and gift market and we are fast becoming a well-known high street brand having grown from one store to eighty stores in the last decade. The role:
Store Manager Responsible to:
Area Manager Job Summary and Mission: To effectively manage the store, maximising sales to exceed targets and deliver outstanding personal customer service while motivating and developing the store team. Summary of Key Responsibilities: Leadership Setting SMART goals for the team, developing staff capability, and role modelling company best practice. Calm during periods of high customer volume and manage smooth transitions thereafter. Displays a customer-first attitude by training and holding the store team accountable for delivering legendary customer service. Drives the implementation of company programs by directly motivating and instructing the store team. Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Cards Direct. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members. Provides coaching and direction to the store team to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems and opportunities for improvement. Planning and Execution: Monitors and manages store staffing levels for optimal development and recruitment. Utilises existing tools for clear, concise, and accurate communication. Business Requirements: Solicits customer feedback to understand needs. Uses operational tools for achieving excellence in the store. Analyses financial reports to address trends in store performance. Ensures product & cash security at all times. Ensures compliance with the company Health & Safety policy. Staff Development & Team Building: Provides coaching, feedback, and developmental opportunities. Challenges and inspires team members to achieve business results. Ensures compliance with legal and operational requirements. Recognises and reinforces individual and team accomplishments. Summary of Experience: Progressively responsible retail experience and customer service experience in a retail environment. Required Knowledge, Skills and Abilities: Ability to communicate clearly and concisely. Ability to manage store operations independently. Ability to manage effectively in a fast-paced environment. Ability to manage multiple situations simultaneously. Interpersonal, organization, planning, operational, problem-solving, team building, and leadership skills. Core Competencies: Puts the customer first. Works well with others. Leads courageously. Develops continuously. Achieves results. JBRP1_UKTJ
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*New Store Opening* This is a great opportunity to join a growing business with solid plans for expansion. About us: Our purpose and passion of Making People Smile reflects our culture. We are looking for people who are fun, creative, energetic, team players and share our passion in making both our customers and our colleagues smile. Our team has a huge amount of experience in the card and gift market and we are fast becoming a well-known high street brand having grown from one store to eighty stores in the last decade. The role:
Store Manager Responsible to:
Area Manager Job Summary and Mission: To effectively manage the store, maximising sales to exceed targets and deliver outstanding personal customer service while motivating and developing the store team. Summary of Key Responsibilities: Leadership Setting SMART goals for the team, developing staff capability, and role modelling company best practice. Calm during periods of high customer volume and manage smooth transitions thereafter. Displays a customer-first attitude by training and holding the store team accountable for delivering legendary customer service. Drives the implementation of company programs by directly motivating and instructing the store team. Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Cards Direct. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members. Provides coaching and direction to the store team to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems and opportunities for improvement. Planning and Execution: Monitors and manages store staffing levels for optimal development and recruitment. Utilises existing tools for clear, concise, and accurate communication. Business Requirements: Solicits customer feedback to understand needs. Uses operational tools for achieving excellence in the store. Analyses financial reports to address trends in store performance. Ensures product & cash security at all times. Ensures compliance with the company Health & Safety policy. Staff Development & Team Building: Provides coaching, feedback, and developmental opportunities. Challenges and inspires team members to achieve business results. Ensures compliance with legal and operational requirements. Recognises and reinforces individual and team accomplishments. Summary of Experience: Progressively responsible retail experience and customer service experience in a retail environment. Required Knowledge, Skills and Abilities: Ability to communicate clearly and concisely. Ability to manage store operations independently. Ability to manage effectively in a fast-paced environment. Ability to manage multiple situations simultaneously. Interpersonal, organization, planning, operational, problem-solving, team building, and leadership skills. Core Competencies: Puts the customer first. Works well with others. Leads courageously. Develops continuously. Achieves results. JBRP1_UKTJ
#J-18808-Ljbffr
