Active Care Group's Care in the Home division continues to go from strength to strength ensuring we provide safe, reliable, and outcome-based care to all clients by our exceptional support workers, clinicians, and management team.
Please note we are not able to offer sponsorship for this role and therefore will not be able to progress any candidates who require a certificate of sponsorship to work in the UK.
Due to the continued growth of the business, we are expanding our team of Care Coordinators and opening a new hub in Albrighton, right next to the train station!
We have a wonderful opportunity to join our friendly team of Experienced Care Coordinators supporting our Care in the Home division. You will be providing premium customer service, coordinating and scheduling our care packages to enable our clients to receive continuity of care in their own homes.
Our care in the home services support children, young people, and adults with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions, neurodegenerative diseases, respiratory conditions, and gastrointestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.
When you'll be working:
Monday-Friday, 9am until 5:30pm
You will also be part of an on-call rota, around 1 week in 8
What you'll be doing:
Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts
Keeping the Team Leader updated with anything business-critical that happens within the team daily
Ensure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance, specifically continuity of care, commissioned vs delivered, safeguarding, and complaints
Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public
Identifying and collaborating on innovative ideas, demonstrating vision, and supporting a creative, flexible, and responsive workplace
Always develop and deliver best practice and ensure that workloads are met in a timely manner
Competently represent the company and maintain/develop positive relationships with internal and external stakeholders
What you'll have:
Experience as a Care Coordinator
Previous experience of using booking and phone systems
Ability to deal with conflict in a calm and supportive manner
Strong work ethic is essential, as is a dynamic and flexible approach to the role
Excellent customer service skills
Ability to work as a team, alone, and think outside of the box
Excellent communication and interpersonal skills
Willingness to learn and develop
Successful candidates will be required to undergo an Enhanced DBS
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
25 days plus bank holidays
Birthday off
Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities
Active Reward App giving discounts and savings on your weekly shop
Free 24-hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship, and consumer advice
A Nest Personal Pension account
Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
We recognize outstanding Active Behaviours via the Active Awards programme
Enhanced Sick & Maternity Pay benefits
Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
And, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
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