Care Coordinator

Your new company A fantastic, leading Domiciliary Care Company are looking for an experienced and dedicated Care Coordinator based in Andover. Your new role At Big Hearts Recruitment Ltd, we are looking for a dedicated and adaptable individual to take on the rewarding role of Care Coordinator. In this position, you will play a crucial part in ensuring client satisfaction and delivering seamless and consistent care. Joining our dynamic and inclusive team, you will allocate the right carers to the right clients at the right time, ensuring the highest standards of service delivery. As a key member of the Big Hearts Recruitment Ltd family, you will provide operational support while nurturing collaboration across the team. This role requires a hands-on approach, and you will occasionally step in as a carer to maintain continuity of care and support your team effectively. Duties and Responsibilities Work in collaboration with the Care Manager to create and allocate care call schedules based on client preferences. Adjust rotas as needed for visit cancellations, amendments, or staff availability. Conduct in-person and telephone initial assessments to evaluate client needs and preferences. Develop, implement and monitor individualised care plans in collaboration with clients, families, and healthcare teams, and be the primary point of contact. Carry out comprehensive risk assessments in collaboration with clients. Update care plans and medication charts regularly. Conduct staff supervisions and spot checks to ensure compliance with policies. Organise and schedule training for care assistants, including mandatory updates, and ensure staff availability for training sessions. Communicate with local authorities, hospitals, and nursing staff regarding changes in client care needs or visit times. Address and resolve complaints from clients and staff professionally. Ensure care delivery adheres to all regulatory requirements and company standards. Participate in the on-call rota to provide out-of-hours support for clients and staff. Provide hands-on care to clients when required, covering for carer sickness or absences to maintain continuity of service. Answer phone calls, take messages, and respond to queries promptly. Manage documentation, including filing, auditing, archiving, and updating client and staff records. Monitor and manage emails, post, and other general administrative tasks. Organise and participate in staff meetings. Skills and Abilities Excellent organisational and time management skills. Strong communication and interpersonal abilities. Proficiency in IT systems for scheduling and record management (Access Care Planner is desirable but not essential). Knowledge of care standards, risk assessments, and safeguarding practices. Ability to handle complaints and resolve conflicts effectively. Experience in staff supervision, training, and support. Understanding of local authority and healthcare provider operations. We Offer Excellent pay rates. Flexible working hours. Fully paid training. Holiday pay. You Need Previous experience in a similar role within domiciliary care. A relevant qualification in Health and Social Care (Level 3 or above preferred). Full UK driving license and access to a vehicle. Willingness to work flexible hours, including evenings and weekends, as part of the on-call rota. Job Type: Full-time. Pay: £25,000.00-£26,000.00 per year. Additional pay: Bonus scheme. Loyalty bonus. Benefits: Company pension. On-site parking. Referral programme. Schedule: 8 hour shift. Ability to commute/relocate: Andover, SP10 1PA: reliably commute or plan to relocate before starting work (required). Experience: Providing care: 5 years (preferred). Work Location: In person. Reference ID: 050521 Expected start date: 21/01/2025.

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