Care Coordinator - Community
Birmingham
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Muve Homecare focus in providing high-quality, complex care services to individuals in the comfort of their own homes. We pride ourselves on delivering personalised care tailored to the unique needs of our clients, fostering independence and enhancing quality of life.
Role Overview As a Care Coordinator in the Complex Care division, you will play a vital role in ensuring the smooth operation of care services. This role requires exceptional organisational skills, a proactive approach to problem-solving, and a genuine passion for improving lives.
Key Responsibilities
Rota Management:
Create, manage, and update staff schedules to ensure 24/7 coverage. Address last-minute scheduling changes promptly and efficiently. Ensure rotas align with clients' care plans and preferences.
Recruitment and Screening:
Actively recruit qualified staff to maintain a robust team of caregivers. Screen potential candidates, including reviewing CVs, conducting interviews, and verifying qualifications. Ensure compliance with regulatory standards and company policies during the hiring process.
Onboarding New Staff:
Facilitate the induction process, ensuring all new team members are trained and equipped with the necessary skills and knowledge. Provide ongoing support and mentorship during the probation period.
System Management:
Utilize care management systems to track staff schedules, client care plans, and compliance records. Maintain accurate and up-to-date documentation for clients and staff. Identify opportunities to optimise processes and implement system improvements.
Client and Staff Support:
Act as the main point of contact for clients, addressing queries and concerns in a timely manner. Provide support to staff, fostering a positive and collaborative work environment. Conduct regular check-ins with both clients and staff to ensure satisfaction and well-being.
What We’re Looking For Experience:
Previous experience in care coordination, complex care management, or a similar role. Skills:
Strong organisational and time management skills. Excellent communication and interpersonal abilities. Proficiency in care management software and IT systems. Qualifications:
Knowledge of CQC standards and regulations (or equivalent). NVQ Level 3 in Health and Social Care (preferred but not mandatory). Attributes:
A proactive problem solver with a can-do attitude. Empathy and a commitment to providing exceptional care. Flexibility to handle the dynamic nature of care coordination.
What We Offer Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and inclusive work environment. The chance to make a meaningful difference in clients' lives.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Muve Homecare focus in providing high-quality, complex care services to individuals in the comfort of their own homes. We pride ourselves on delivering personalised care tailored to the unique needs of our clients, fostering independence and enhancing quality of life.
Role Overview As a Care Coordinator in the Complex Care division, you will play a vital role in ensuring the smooth operation of care services. This role requires exceptional organisational skills, a proactive approach to problem-solving, and a genuine passion for improving lives.
Key Responsibilities
Rota Management:
Create, manage, and update staff schedules to ensure 24/7 coverage. Address last-minute scheduling changes promptly and efficiently. Ensure rotas align with clients' care plans and preferences.
Recruitment and Screening:
Actively recruit qualified staff to maintain a robust team of caregivers. Screen potential candidates, including reviewing CVs, conducting interviews, and verifying qualifications. Ensure compliance with regulatory standards and company policies during the hiring process.
Onboarding New Staff:
Facilitate the induction process, ensuring all new team members are trained and equipped with the necessary skills and knowledge. Provide ongoing support and mentorship during the probation period.
System Management:
Utilize care management systems to track staff schedules, client care plans, and compliance records. Maintain accurate and up-to-date documentation for clients and staff. Identify opportunities to optimise processes and implement system improvements.
Client and Staff Support:
Act as the main point of contact for clients, addressing queries and concerns in a timely manner. Provide support to staff, fostering a positive and collaborative work environment. Conduct regular check-ins with both clients and staff to ensure satisfaction and well-being.
What We’re Looking For Experience:
Previous experience in care coordination, complex care management, or a similar role. Skills:
Strong organisational and time management skills. Excellent communication and interpersonal abilities. Proficiency in care management software and IT systems. Qualifications:
Knowledge of CQC standards and regulations (or equivalent). NVQ Level 3 in Health and Social Care (preferred but not mandatory). Attributes:
A proactive problem solver with a can-do attitude. Empathy and a commitment to providing exceptional care. Flexibility to handle the dynamic nature of care coordination.
What We Offer Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and inclusive work environment. The chance to make a meaningful difference in clients' lives.
