Job Title: Care Coordinator (Health Inequalities)
Salary: £30,278 per annum
Responsible To: Operations Manager
Hours : 37.5
Key Relationships: 32 General Practices: 4PCN’s, WL ICB, Central London Borough Team, Westminster City Council,
Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL),
Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners
Who We Are
Healthcare Central London Ltd (HCL) is a federation of 32 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our local residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community Organisations, we help people to stay well and live healthier lives for longer.
We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.
We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus’ and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT).
We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.
Our Approach
Our approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.
Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station.
Our Purpose
Our purpose is to transform Health and Wellbeing in our communities.
Our Vision
Our Vision is to be the Healthcare Provider of choice, rooted in primary care.
Our Values
For our practices, patients, teams and ecosystem we commit to be:
Compassionate : we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other
Accountable : we work with integrity, taking accountability for our work to achieve the highest quality outcomes
Resilient:
we listen and with this feedback, we constantly build and improve Pioneering:
we champion change, embrace creativity and promote innovation and new ways of thinking Aspirational:
we nurture and motivate so our people are enabled to reach their full potential Role Summary Care Coordinator (Health Inequalities) (HI) The Care Coordinator (HI) will lead administration tasks for the Health Inequalities team, supporting the team with the development, delivery and evaluation of HCL’s Health Equity Programme Plan. The key responsibilities of the role will be to: a) provide SystmOne and other administrative support for community health & wellbeing services; and b) provide project support to the Health Inequalities Team. SystmOne/Administrative Support: Provide essential administrative assistance to patient-facing community roles, including Health and Wellbeing Coaches, Community Health and Wellbeing Workers, and other similar services or pilots under the HI team’s remit. This ensures the smooth and efficient operation of these roles in delivering community-based support. Project Support: Assist the HI team with project coordination and delivery, enabling the team to effectively fulfil its mission to address health inequalities through innovation and collaboration in primary care. This position plays a critical role in supporting the HI team’s objectives and its impactful work in the community. Role Requirements and Responsibilities Responsibilities: 1. SystmOne and other administrative support for community services • To process referrals on behalf of practices, and community services on SystmOne in line with Stand Operating Procedures (SOP) • Act as a point of contact between practices and external community services when managing staff caseloads and clinical rotas. • Contacting patients to ensure appointments are utilised and rearrange appointments when necessary. • Assisting the service leads with SystmOne administration when requested. • Supporting the teams with SystmOne queries as they emerge. • Monitoring service emails and forwarding on to team members when appropriate. • Supporting teams with data consolidation for services using SystmOne where requested 2.
HI Project Support • Manage and execute administrative tasks, ensuring smooth operations across the Health Inequalities team. • Help to develop and support the delivery of project plans, ensuring all activities align with the team’s objectives. • Organise and participate in meetings, including drafting agendas, taking detailed minutes, and creating action logs with clear ownership and timelines, ensuring follow-up actions are completed. • Plan, prioritise, and organise personal workload effectively while supporting the coordination of team activities when required. • Standardise project management processes to improve efficiency and ensure consistency across the team. • Act as a point of contact for both internal and external stakeholders, addressing enquiries and maintaining productive relationships. • Compile project key performance indicators (KPIs) to support timely and accurate reporting. • Assist in gathering data and research relevant to projects and strategic initiatives. • Deliver a wide range of administrative support, including diary management, ensuring urgent matters are addressed promptly and escalated when necessary. • Respond to both internal and external enquiries, providing clear and effective communication. • Maintain productive working relationships within the team and across departments to support efficient service delivery. • Use judgment to address routine and non-routine challenges, referring complex issues only when necessary. • Develop and maintain efficient filing systems and track reporting schedules to ensure organisation and accessibility. • Represent and advocate for Health Inequalities initiatives when engaging with stakeholders. • Maintain an up-to-date register of collaborative projects within the team. • Perform other administrative and clerical tasks as delegated by the team. • Participate in and support face-to-face engagement activities that align with the objectives of the Health Inequalities strategy. • Follow HCL policies, standard operating procedures, and guidelines to ensure compliance. • Assist in organising, attending, and facilitating workshops or information sessions related to Health Inequalities projects. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. Person Specification Qualifications and Experience Essential • Educated to degree level or relevant level of skills and experience • Evidence of continuing education and development • Experience within a healthcare setting • Proven experience and knowledge of SystmOne Desirable • Experience of working within Primary Care • Commitment to personalised care, reducing health inequalities, and empowering individuals to manage their health independently. • Recent experience of working within hybrid teams Knowledge Essential • Working knowledge and a commitment to multi-disciplinary working • Understanding of clinical risk management and clinical governance • Working knowledge and a commitment to participating in and understanding of the management process • Working knowledge of Microsoft Office 365 suite (Word, Excel, PowerPoint, Outlook) • An understanding, acceptance and adherence to the need for strict patient confidentiality and dealing with patient identifiable information, in line with GDPR guidelines. • Knowledge and awareness of issues affecting Primary Care and more broadly within the NHS • Demonstrable achievement in managing change Desirable • Proficiency with Microsoft Teams Skills Essential • Ability to develop and sustain relationships with a wide range of individuals and within groups • Ability to work across organisations to deliver a common objective • Willingness to share and collaborate across entire primary care team • Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams • Ability to recognise own limitations and act upon them appropriately • Willingness to learn new skills and to problem solve daily • Ability to work within the changing structure of the NHS • Strong organisational skills and attention to detail • Excellent communicator • Ability to work in line with practice systems and processes • Ability to understand issues, problem solve and propose solutions • Analysis of data to produce succinct information appropriate for its audience • Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others Desirable • Advanced Excel spread sheet skills The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post
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we listen and with this feedback, we constantly build and improve Pioneering:
we champion change, embrace creativity and promote innovation and new ways of thinking Aspirational:
we nurture and motivate so our people are enabled to reach their full potential Role Summary Care Coordinator (Health Inequalities) (HI) The Care Coordinator (HI) will lead administration tasks for the Health Inequalities team, supporting the team with the development, delivery and evaluation of HCL’s Health Equity Programme Plan. The key responsibilities of the role will be to: a) provide SystmOne and other administrative support for community health & wellbeing services; and b) provide project support to the Health Inequalities Team. SystmOne/Administrative Support: Provide essential administrative assistance to patient-facing community roles, including Health and Wellbeing Coaches, Community Health and Wellbeing Workers, and other similar services or pilots under the HI team’s remit. This ensures the smooth and efficient operation of these roles in delivering community-based support. Project Support: Assist the HI team with project coordination and delivery, enabling the team to effectively fulfil its mission to address health inequalities through innovation and collaboration in primary care. This position plays a critical role in supporting the HI team’s objectives and its impactful work in the community. Role Requirements and Responsibilities Responsibilities: 1. SystmOne and other administrative support for community services • To process referrals on behalf of practices, and community services on SystmOne in line with Stand Operating Procedures (SOP) • Act as a point of contact between practices and external community services when managing staff caseloads and clinical rotas. • Contacting patients to ensure appointments are utilised and rearrange appointments when necessary. • Assisting the service leads with SystmOne administration when requested. • Supporting the teams with SystmOne queries as they emerge. • Monitoring service emails and forwarding on to team members when appropriate. • Supporting teams with data consolidation for services using SystmOne where requested 2.
HI Project Support • Manage and execute administrative tasks, ensuring smooth operations across the Health Inequalities team. • Help to develop and support the delivery of project plans, ensuring all activities align with the team’s objectives. • Organise and participate in meetings, including drafting agendas, taking detailed minutes, and creating action logs with clear ownership and timelines, ensuring follow-up actions are completed. • Plan, prioritise, and organise personal workload effectively while supporting the coordination of team activities when required. • Standardise project management processes to improve efficiency and ensure consistency across the team. • Act as a point of contact for both internal and external stakeholders, addressing enquiries and maintaining productive relationships. • Compile project key performance indicators (KPIs) to support timely and accurate reporting. • Assist in gathering data and research relevant to projects and strategic initiatives. • Deliver a wide range of administrative support, including diary management, ensuring urgent matters are addressed promptly and escalated when necessary. • Respond to both internal and external enquiries, providing clear and effective communication. • Maintain productive working relationships within the team and across departments to support efficient service delivery. • Use judgment to address routine and non-routine challenges, referring complex issues only when necessary. • Develop and maintain efficient filing systems and track reporting schedules to ensure organisation and accessibility. • Represent and advocate for Health Inequalities initiatives when engaging with stakeholders. • Maintain an up-to-date register of collaborative projects within the team. • Perform other administrative and clerical tasks as delegated by the team. • Participate in and support face-to-face engagement activities that align with the objectives of the Health Inequalities strategy. • Follow HCL policies, standard operating procedures, and guidelines to ensure compliance. • Assist in organising, attending, and facilitating workshops or information sessions related to Health Inequalities projects. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. Person Specification Qualifications and Experience Essential • Educated to degree level or relevant level of skills and experience • Evidence of continuing education and development • Experience within a healthcare setting • Proven experience and knowledge of SystmOne Desirable • Experience of working within Primary Care • Commitment to personalised care, reducing health inequalities, and empowering individuals to manage their health independently. • Recent experience of working within hybrid teams Knowledge Essential • Working knowledge and a commitment to multi-disciplinary working • Understanding of clinical risk management and clinical governance • Working knowledge and a commitment to participating in and understanding of the management process • Working knowledge of Microsoft Office 365 suite (Word, Excel, PowerPoint, Outlook) • An understanding, acceptance and adherence to the need for strict patient confidentiality and dealing with patient identifiable information, in line with GDPR guidelines. • Knowledge and awareness of issues affecting Primary Care and more broadly within the NHS • Demonstrable achievement in managing change Desirable • Proficiency with Microsoft Teams Skills Essential • Ability to develop and sustain relationships with a wide range of individuals and within groups • Ability to work across organisations to deliver a common objective • Willingness to share and collaborate across entire primary care team • Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams • Ability to recognise own limitations and act upon them appropriately • Willingness to learn new skills and to problem solve daily • Ability to work within the changing structure of the NHS • Strong organisational skills and attention to detail • Excellent communicator • Ability to work in line with practice systems and processes • Ability to understand issues, problem solve and propose solutions • Analysis of data to produce succinct information appropriate for its audience • Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others Desirable • Advanced Excel spread sheet skills The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post
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