Care Coordinator / Recruiter

Job DescriptionWe are seeking an enthusiastic and dedicated Care Coordinator / Recruiter to join our growing team in Crawley, United Kingdom. This dynamic role combines the responsibilities of coordinating high-quality care services and recruiting top talent for our organisation. The successful candidate will play a crucial part in ensuring we deliver exceptional care to our clients whilst building a strong team of caregivers.Assist the Registered Care Manager in delivering and maintaining quality care servicesConduct assessments for new clients and develop person-centred care plansCarry out compliance checks on caregivers to ensure adherence to industry standardsIntroduce caregivers to new clients, demonstrating and explaining required care proceduresMentor new caregivers through the Care Certificate processAct as daily coordinator in the office on a rota basis, managing queries and issues from clients and caregiversParticipate in the on-call rota to provide support outside of regular office hoursAttend care calls as required to ensure service quality and client satisfactionAssist with the recruitment process, including screening CVs and interviewing potential candidatesCoordinate and oversee the onboarding of new caregiversMaintain accurate and up-to-date records of care plans, assessments, and recruitment activitiesCollaborate with the management team to identify areas for service improvement and implement changesQualificationsLevel 3 QCF/NVQ in Health and Social Care or equivalent work-based experienceMinimum of 2 years' experience in the Health & Social Care sectorProven experience in a supervisory or coordination role within care servicesDemonstrated knowledge of care industry regulations and standardsExperience working with clients with various needs, including those with DementiaProficiency in recruitment processes and techniquesExcellent communication skills, both written and verbalStrong interpersonal and problem-solving abilitiesDetail-oriented with excellent organisational and time management skillsFlexibility to work around core hours to meet client and organisational needsAbility to multitask and prioritise effectively in a fast-paced environmentComputer literacy, including proficiency in MS Office and care management softwareValid driving licence and access to a vehicle (preferred)Empathetic and patient-centred approach to care coordinationAdditional InformationIf you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.