As a Care Coordinator, you will play a vital role in supporting both staff and patients by coordinating and supporting their care and support across the NHS services. This role involves working closely with general practice teams (including other PCN professionals) within the PCN to help support patient caseloads ensuring their needs are met. You will assist them to manage their health by accessing the necessary services. Additionally, you will handle administrative tasks such as appointment management and for the recording of meeting minutes ensuring all discussions and decisions are accurately documented. The goal is to deliver personalised care, improve patients' quality of life, and contribute to a seamless healthcare experience. This non-clinical role requires a caring, dedicated, and proactive individual with strong organisational and communication skills.
Main duties of the job
Patient Care Coordination: Develop and review personalised care plans with patients, families, and carers. Identify patients needing additional support, particularly those with complex needs. Assist with appointments, information-sharing, and patient queries to empower informed care choices. Collaborate closely with Primary Care colleagues for cohesive care. Multidisciplinary Team (MDT) Support: Participate in MDT meetings to coordinate care for at-risk patients. Act as a communication hub, ensuring that all involved professionals are aligned. Refer patients to appropriate services and support networks. Administrative Support: Handle key administrative tasks, from recording meeting minutes to managing patient records. Support with meeting coordination and data management. Patient Advocacy and Support: Guide patients in managing their health, accessing educational resources, and participating in shared decision-making. About us
North Stockton Primary Care Network (PCN) is a healthcare collaboration in Stockton-on-Tees bringing together local GP practices to improve community health services. This forward-thinking PCN aims to enhance care accessibility, continuity, and quality through coordinated efforts. By pooling resources, North Stockton PCN provides expanded services such as mental health support, social prescribing, care home support, and health and wellbeing services. The network includes a diverse team of healthcare professionals working to address both immediate health needs and long-term wellness goals and enhancing patient experiences within the community. Job responsibilities
Please be advised that we are expecting a very high number of applicants for this vacancy. Key Responsibilities: Patient Care Coordination (Primary Responsibility) Multidisciplinary Team (MDT) Support (Primary Responsibility) Administrative Support (Secondary Responsibility) Patient Support and Advocacy Administrative and Professional Development Key Skills and Competencies Confidentiality Equality, Diversity, and Inclusion Health and Safety Person Specification
Qualifications
NVQ Level 3 or equivalent level of knowledge in office procedures. Experience of working as a lead administrator, knowledge of office procedures. Experience
Experience of working under own direction. Experience in a patient-focused environment. Evidence of experience in a wide range of administrative systems and software programmes. Experience of planning and organising complex meetings/agendas. Evidence of working with IT systems. Evidence of ability to support collation and analysis of data. Excellent verbal and written skills. Ability to provide and receive complex information. Excellent interpersonal skills. Demonstrable ability to show kindness and compassion. Demonstrate ability to reflect and learn from situations. Identifies difficulties as challenges and works with others to identify solutions. Demonstrates co-operative team working and awareness of the roles of other professionals. Able to work on own initiative, organising and prioritising own workload to set deadlines. Ability to adapt and change approach as circumstance dictates. Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work. Understanding of and commitment to equality of opportunity and good working relationships. An ability to maintain confidentiality and trust. Can-do attitude, able to maintain positivity in the face of adversity. Good time keeping and flexible approach to work with an ability to work across days of the week. Experience of supporting service improvement. Previous experience in NHS/Primary Care/Local Authority role. Experience of using a SystmOne software package. Proven track record of effective use of networking and influencing skills. Experience of working within either a hospital trust or primary care in the NHS. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Patient Care Coordination: Develop and review personalised care plans with patients, families, and carers. Identify patients needing additional support, particularly those with complex needs. Assist with appointments, information-sharing, and patient queries to empower informed care choices. Collaborate closely with Primary Care colleagues for cohesive care. Multidisciplinary Team (MDT) Support: Participate in MDT meetings to coordinate care for at-risk patients. Act as a communication hub, ensuring that all involved professionals are aligned. Refer patients to appropriate services and support networks. Administrative Support: Handle key administrative tasks, from recording meeting minutes to managing patient records. Support with meeting coordination and data management. Patient Advocacy and Support: Guide patients in managing their health, accessing educational resources, and participating in shared decision-making. About us
North Stockton Primary Care Network (PCN) is a healthcare collaboration in Stockton-on-Tees bringing together local GP practices to improve community health services. This forward-thinking PCN aims to enhance care accessibility, continuity, and quality through coordinated efforts. By pooling resources, North Stockton PCN provides expanded services such as mental health support, social prescribing, care home support, and health and wellbeing services. The network includes a diverse team of healthcare professionals working to address both immediate health needs and long-term wellness goals and enhancing patient experiences within the community. Job responsibilities
Please be advised that we are expecting a very high number of applicants for this vacancy. Key Responsibilities: Patient Care Coordination (Primary Responsibility) Multidisciplinary Team (MDT) Support (Primary Responsibility) Administrative Support (Secondary Responsibility) Patient Support and Advocacy Administrative and Professional Development Key Skills and Competencies Confidentiality Equality, Diversity, and Inclusion Health and Safety Person Specification
Qualifications
NVQ Level 3 or equivalent level of knowledge in office procedures. Experience of working as a lead administrator, knowledge of office procedures. Experience
Experience of working under own direction. Experience in a patient-focused environment. Evidence of experience in a wide range of administrative systems and software programmes. Experience of planning and organising complex meetings/agendas. Evidence of working with IT systems. Evidence of ability to support collation and analysis of data. Excellent verbal and written skills. Ability to provide and receive complex information. Excellent interpersonal skills. Demonstrable ability to show kindness and compassion. Demonstrate ability to reflect and learn from situations. Identifies difficulties as challenges and works with others to identify solutions. Demonstrates co-operative team working and awareness of the roles of other professionals. Able to work on own initiative, organising and prioritising own workload to set deadlines. Ability to adapt and change approach as circumstance dictates. Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work. Understanding of and commitment to equality of opportunity and good working relationships. An ability to maintain confidentiality and trust. Can-do attitude, able to maintain positivity in the face of adversity. Good time keeping and flexible approach to work with an ability to work across days of the week. Experience of supporting service improvement. Previous experience in NHS/Primary Care/Local Authority role. Experience of using a SystmOne software package. Proven track record of effective use of networking and influencing skills. Experience of working within either a hospital trust or primary care in the NHS. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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