Care Home Administrator – Gokul Vrandavan
We are currently seeking a compassionate and well-organised individual to join our team in the unique role of Care Home Administrator. This position goes beyond the typical responsibilities of a care coordinator and offers a slightly different focus. We are looking for someone who possesses the necessary skills, experience, and expertise in care coordination but is open to applying those skills in a different context. As a Care Home Administrator in this role, you will provide valuable support to our head office team by handling incoming calls and assisting with various aspects of care services managed by Midlands Care. Your primary objective will be to ensure the well-being and safety of our service users and their families. The ideal candidate will possess excellent communication and organisational skills, a comprehensive understanding of care protocols, a genuine passion for enhancing the lives of others, and exceptional administrative abilities. Unlike the typical Care Home Administrator role, this position will be based at our head office and involve involvement in all areas of our business, including recruitment and HR. Responsibilities: Manage incoming calls and ensure appropriate routing, utilising your existing knowledge and skills. Support Registered Managers in managing recruitment needs and maintaining low staff turnover rates in individual care homes. Collaborate with HR to plan and achieve better outcomes. Oversee and manage office administration and operations, communication and improving coordination across all areas. Foster a positive office culture and drive the business to operate in a positive manner. Maintain relationships with local authorities and clients, and participate in Client Assessment and Care Planning to develop personalised care plans in collaboration with clients, families, and healthcare professionals. Work with the wider team and Quality Assurance Team to improve outcomes for service users. Conduct audits and contribute to ongoing quality and standards improvement. Act as an advocate for clients and their families, ensuring their voices are heard and respected. Maintain accurate and up-to-date client records, generate reports, and share information for seamless coordination of care. Respond promptly and effectively to emergencies or crises, ensuring client safety through the coordination of emergency services and implementation of necessary protocols. Monitor care service quality to ensure compliance with standards, policies, and regulations, and implement corrective actions as needed. Requirements: Experience in care leadership or as a care coordinator. Proven experience in care coordination or a related role, preferably in healthcare or social services. Strong knowledge of care protocols, regulations, and best practices. Excellent verbal and written communication skills for effective information conveyance to diverse audiences. Exceptional organisational and multitasking abilities with keen attention to detail. Empathy, compassion, and a genuine desire to help others. Proficiency in care management software and relevant tools. Ability to work collaboratively with a diverse team and build positive relationships with clients and stakeholders. Please note that this job description provides a general overview of the responsibilities and qualifications typically associated with the Care Home Administrator role. Actual duties and requirements may vary depending on the specific organisation and industry.
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We are currently seeking a compassionate and well-organised individual to join our team in the unique role of Care Home Administrator. This position goes beyond the typical responsibilities of a care coordinator and offers a slightly different focus. We are looking for someone who possesses the necessary skills, experience, and expertise in care coordination but is open to applying those skills in a different context. As a Care Home Administrator in this role, you will provide valuable support to our head office team by handling incoming calls and assisting with various aspects of care services managed by Midlands Care. Your primary objective will be to ensure the well-being and safety of our service users and their families. The ideal candidate will possess excellent communication and organisational skills, a comprehensive understanding of care protocols, a genuine passion for enhancing the lives of others, and exceptional administrative abilities. Unlike the typical Care Home Administrator role, this position will be based at our head office and involve involvement in all areas of our business, including recruitment and HR. Responsibilities: Manage incoming calls and ensure appropriate routing, utilising your existing knowledge and skills. Support Registered Managers in managing recruitment needs and maintaining low staff turnover rates in individual care homes. Collaborate with HR to plan and achieve better outcomes. Oversee and manage office administration and operations, communication and improving coordination across all areas. Foster a positive office culture and drive the business to operate in a positive manner. Maintain relationships with local authorities and clients, and participate in Client Assessment and Care Planning to develop personalised care plans in collaboration with clients, families, and healthcare professionals. Work with the wider team and Quality Assurance Team to improve outcomes for service users. Conduct audits and contribute to ongoing quality and standards improvement. Act as an advocate for clients and their families, ensuring their voices are heard and respected. Maintain accurate and up-to-date client records, generate reports, and share information for seamless coordination of care. Respond promptly and effectively to emergencies or crises, ensuring client safety through the coordination of emergency services and implementation of necessary protocols. Monitor care service quality to ensure compliance with standards, policies, and regulations, and implement corrective actions as needed. Requirements: Experience in care leadership or as a care coordinator. Proven experience in care coordination or a related role, preferably in healthcare or social services. Strong knowledge of care protocols, regulations, and best practices. Excellent verbal and written communication skills for effective information conveyance to diverse audiences. Exceptional organisational and multitasking abilities with keen attention to detail. Empathy, compassion, and a genuine desire to help others. Proficiency in care management software and relevant tools. Ability to work collaboratively with a diverse team and build positive relationships with clients and stakeholders. Please note that this job description provides a general overview of the responsibilities and qualifications typically associated with the Care Home Administrator role. Actual duties and requirements may vary depending on the specific organisation and industry.
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