Tile House Surgery, located in Brentwood, is recruiting for a part-time care navigator on a 12 month contract to cover maternity. This position is to assist the team on our busy reception and is offered on a part time basis, for 24 hours per week. We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed. Full training will be provided on our clinical database.
Main duties of the job
Greeting and directing all patients. Booking, cancelling and moving patient appointments. Handing out letters, completed forms, specimen bottles, etc. Dealing with requests for information and managing problems and complaints. Advising patients of practice procedures. Registering new patients. Answering the telephone promptly. Assisting GPs with their requests. Referring patients to local domiciliary services. Dealing with incoming emails/faxes as per practice procedure. About us
Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains. We can offer the following benefits: Supportive and friendly environment Flexible working hours within the constraints of surgery opening hours and cover required 25 days holiday per year (pro rata for part-time/fixed term contracts) Free on-site parking Person Specification
Qualifications
None Experience
Previous medical/healthcare, customer service and/or receptionist experience. Excellent communication skills with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and the ability to think on your feet independently. Strong IT and administration skills. Some flexibility is required as you may need to work additional/alternative hours to cover for colleagues. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Greeting and directing all patients. Booking, cancelling and moving patient appointments. Handing out letters, completed forms, specimen bottles, etc. Dealing with requests for information and managing problems and complaints. Advising patients of practice procedures. Registering new patients. Answering the telephone promptly. Assisting GPs with their requests. Referring patients to local domiciliary services. Dealing with incoming emails/faxes as per practice procedure. About us
Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains. We can offer the following benefits: Supportive and friendly environment Flexible working hours within the constraints of surgery opening hours and cover required 25 days holiday per year (pro rata for part-time/fixed term contracts) Free on-site parking Person Specification
Qualifications
None Experience
Previous medical/healthcare, customer service and/or receptionist experience. Excellent communication skills with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and the ability to think on your feet independently. Strong IT and administration skills. Some flexibility is required as you may need to work additional/alternative hours to cover for colleagues. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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