Could you be the next member of our work family? At Drybrook Surgery, we pride ourselves on being the friendliest team, putting staff wellbeing at the forefront of our ethos. We are looking for a Care Navigator to join our bubbly Care Navigation team, providing guidance and care to our patients.
Care Navigation within a GP surgery is varied, interesting, and sometimes busy frontline work. If you have great communication, organisation, and IT skills, can remain calm under pressure, and prioritise your work efficiently, then this could be the role for you.
Previous experience is desirable, but full training will be provided for the right candidate.
Working pattern will be 10.5 hours per week, to be discussed at interview. The successful applicant will be expected to cover a reasonable amount of staff leave and sickness, sometimes at short notice.
PAY - £11.50 per hour.
INTERVIEWS WILL BE HELD ON THURSDAY 23rd JANUARY AM.
Main duties of the job Care Navigation requires daily face-to-face, telephone, and online communication with patients, to signpost, arrange appointments, and follow-up care.
You will be trained and responsible for directing patients to the most appropriate service or healthcare professional in a compassionate and timely manner.
You will also be expected to assist the team with administration tasks and build relationships with partner services.
About us We are a forward-thinking community practice nestled in the beautiful Forest of Dean.
We are the first practice in the County to be run by both a Partner GP Dr. Anna Raymond and a Partner ANP Katie Dyer who have successfully taken on Drybrook Surgery and cultivated a highly efficient, compassionate, and holistic practice.
As a member of staff, you will enjoy the benefits of:
Competitive rates of pay
Generous annual leave entitlement
Staff benefits including access to the Blue Light Scheme
Personalised professional development plans
Opportunity to be involved in practice development
A refreshing and reassuring families-first approach
Regular staff celebrations and social activities
If you require any additional information, please contact Rachel Murray, Care Navigation Manager on 01594 542239 or email drybrook.surgery@nhs.net.
Job responsibilities Administration
Process incoming mail
Maintain and update patient records
Photocopying, printing, and scanning to patient records
Follow tasks requested by GPs and other healthcare staff
Oversee practice emails
Reception
Communicate with patients via face-to-face, telephone, and electronically
Triage patient needs and navigate to appropriate healthcare services
Manage online patient messages and requests via Practice website
Process appointment requests
Hand over any outstanding information and duties to colleagues as appropriate
Flexibility to cover reception absences as required
Practice
Ensure building safety at end of day
Maintain tidy reception and waiting areas
Maintain and update patient information boards, including waiting area TV
Develop efficient and friendly professional relationships
A thorough knowledge of practice policies and procedures
To work in accordance with practice pathways and protocols
Person Specification Qualifications
GCSE or equivalent grade A-C English and Maths
The Right Candidate
We are looking for a strong team player. Someone who is friendly, compassionate, and approachable. You will have a desire to learn and share knowledge and skills within the team, and the ability to work well under pressure.
Experience
Good oral and written communication skills
Experienced GP receptionist
Previous work experience in a healthcare setting
Previous work for the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Care Navigation within a GP surgery is varied, interesting, and sometimes busy frontline work. If you have great communication, organisation, and IT skills, can remain calm under pressure, and prioritise your work efficiently, then this could be the role for you.
Previous experience is desirable, but full training will be provided for the right candidate.
Working pattern will be 10.5 hours per week, to be discussed at interview. The successful applicant will be expected to cover a reasonable amount of staff leave and sickness, sometimes at short notice.
PAY - £11.50 per hour.
INTERVIEWS WILL BE HELD ON THURSDAY 23rd JANUARY AM.
Main duties of the job Care Navigation requires daily face-to-face, telephone, and online communication with patients, to signpost, arrange appointments, and follow-up care.
You will be trained and responsible for directing patients to the most appropriate service or healthcare professional in a compassionate and timely manner.
You will also be expected to assist the team with administration tasks and build relationships with partner services.
About us We are a forward-thinking community practice nestled in the beautiful Forest of Dean.
We are the first practice in the County to be run by both a Partner GP Dr. Anna Raymond and a Partner ANP Katie Dyer who have successfully taken on Drybrook Surgery and cultivated a highly efficient, compassionate, and holistic practice.
As a member of staff, you will enjoy the benefits of:
Competitive rates of pay
Generous annual leave entitlement
Staff benefits including access to the Blue Light Scheme
Personalised professional development plans
Opportunity to be involved in practice development
A refreshing and reassuring families-first approach
Regular staff celebrations and social activities
If you require any additional information, please contact Rachel Murray, Care Navigation Manager on 01594 542239 or email drybrook.surgery@nhs.net.
Job responsibilities Administration
Process incoming mail
Maintain and update patient records
Photocopying, printing, and scanning to patient records
Follow tasks requested by GPs and other healthcare staff
Oversee practice emails
Reception
Communicate with patients via face-to-face, telephone, and electronically
Triage patient needs and navigate to appropriate healthcare services
Manage online patient messages and requests via Practice website
Process appointment requests
Hand over any outstanding information and duties to colleagues as appropriate
Flexibility to cover reception absences as required
Practice
Ensure building safety at end of day
Maintain tidy reception and waiting areas
Maintain and update patient information boards, including waiting area TV
Develop efficient and friendly professional relationships
A thorough knowledge of practice policies and procedures
To work in accordance with practice pathways and protocols
Person Specification Qualifications
GCSE or equivalent grade A-C English and Maths
The Right Candidate
We are looking for a strong team player. Someone who is friendly, compassionate, and approachable. You will have a desire to learn and share knowledge and skills within the team, and the ability to work well under pressure.
Experience
Good oral and written communication skills
Experienced GP receptionist
Previous work experience in a healthcare setting
Previous work for the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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