A vacancy has arisen for a motivated and enthusiastic Band 2 to join the Primary Care Service Care Navigation Team.
The role of Care Navigator is the first point of contact for patients and visitors when they attend or contact the practice; therefore, promoting a positive image of where you work is paramount.
Main duties of the job
The candidate will need to have excellent communication and customer care skills and will be responsible for ensuring that service users are in the right place at the right time, signposting and redirecting if appropriate following care pathways. The post holder will be required to provide a high-quality and responsive customer care service to all patients and visitors and will be based within GP Practices and the Care Navigation Hub. As the service operates 08:00-20:00, 365 days a year (inclusive of bank holidays), there is an expectation that you will support the delivery of the service by changing bases/hours to cover annual leave and/or sickness, which can sometimes be at short notice. About us
At CHCP, we're passionate about people and we know that you are too. We recognise that high-quality care is delivered by high-quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP, you have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley, and St Helens. Local diversity demands diverse roles; that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history. Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role. Person Specification
Qualifications
Level 2 in Business Administration or Customer Service or equivalent knowledge and experience Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill Knowledge
Knowledge of a range of routine administration procedures Knowledge of Microsoft Word Knowledge of other Microsoft packages Experience
Previous experience of working in an office environment and carrying out general office procedures Experience of SystmOne functions Previous NHS experience Previous experience of working with the general public Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The candidate will need to have excellent communication and customer care skills and will be responsible for ensuring that service users are in the right place at the right time, signposting and redirecting if appropriate following care pathways. The post holder will be required to provide a high-quality and responsive customer care service to all patients and visitors and will be based within GP Practices and the Care Navigation Hub. As the service operates 08:00-20:00, 365 days a year (inclusive of bank holidays), there is an expectation that you will support the delivery of the service by changing bases/hours to cover annual leave and/or sickness, which can sometimes be at short notice. About us
At CHCP, we're passionate about people and we know that you are too. We recognise that high-quality care is delivered by high-quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP, you have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley, and St Helens. Local diversity demands diverse roles; that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history. Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role. Person Specification
Qualifications
Level 2 in Business Administration or Customer Service or equivalent knowledge and experience Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill Knowledge
Knowledge of a range of routine administration procedures Knowledge of Microsoft Word Knowledge of other Microsoft packages Experience
Previous experience of working in an office environment and carrying out general office procedures Experience of SystmOne functions Previous NHS experience Previous experience of working with the general public Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
