Would you like to work in a forward-thinking, happy, and well-organized GP Practice where you will feel part of the team, well supported, and enjoy genuine work-life balance? Due to internal promotion, we are looking for a new member for our team.
Your core responsibilities will be working front of house at the reception desk, answering our telephones, dealing with appointments and queries from our patients, and working through administrative tasks.
You will be required to maintain a professional and friendly manner and work well within a large team. We are looking for someone with natural customer service skills and the ability to understand and respond to individual patient needs, ensuring that our patients are always looked after. Experience within a similar role is desirable; however, full training will be given.
Main Duties of the Job
Friendly and outgoing personality Empathetic and responsive to patient needs Ability to use own initiative Ability to think on your feet and under pressure Discretion & Confidentiality Previous experience in a similar role Competent user of Microsoft Office programmes Knowledge of/experience in a healthcare setting Previous experience or training in Customer Service Greeting patients and other Healthcare Professionals Booking appointments Giving out test results Supporting the clinical team with a range of administrative tasks Checking patients in on the clinical system About Us
We are a 2-site, part-dispensing practice in Kendal with around 17,500 patients, keen to attract caring, motivated, and passionate colleagues. We are a training practice with an active frailty and care home support team. We offer a wide range of enhanced services including minor surgery, women's health and menopause, coil/implant fitting, as well as Dermatology and ENT GPwER clinics. We strive for a good work/life balance while achieving high-quality patient care and offer a fair allocation of work across all the GP team. We have a Quality Improvement culture and continually develop our systems to respond to the changing environment of primary care, aiming to minimize administration workload and maximize job satisfaction to the benefit of our patients and our team. We are a GP registrar and medical student training practice, an accredited Veteran Friendly practice, and a parkrun practice. We can offer you: Access to the competitive NHS Pension Scheme 27 days annual leave plus Bank Holidays Access to NHS discounts with many retailers and leisure companies Job Responsibilities
Care Navigators provide a professional first-line response to all callers, whether in person, by telephone, or electronically; and are responsible for ensuring all medical administration duties are performed effectively and to the required standard. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed correctly Receive telephone and personal requests and enquiries from patients ensuring sufficient information is collected for triage purposes, making appointments/dealing with requests as required Keep up to date with changes in procedures and information affecting the post Ensure that mail and specimens are ready for collection by the courier Attend to any ad hoc IT issues Attend team meetings and practice learning sessions Open and close premises procedures Signpost patients to the correct service Process personal, telephone, and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately Initiate contact with and respond to requests from patients, team members, and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients' healthcare records as necessary Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area always Monitor and maintain the reception area and notice boards Ensure general office areas are kept tidy and safe in accordance with Health and Safety and Fire policies, reporting any defects or unsafe practices to the Practice Manager Support all clinical staff with general tasks as requested Complete opening and closing procedures in accordance with practice policy Partake in audit as directed by the audit lead Answer general enquiries explaining surgery procedures, giving results to patients after the doctor has made the necessary comments, making new and follow-up appointments Receive and record requests for home visits On a PLT day, ensure that the telephone message informs patients that we are closed for staff training, and restore telephone services in the morning after the PLT Ensure that Practice Notes, Docman, and AccuRx messages and e-mails are dealt with in a timely manner and efficiently Communicate information about any unresolved or urgent matters Maintain confidentiality regarding patient issues and the affairs of the practice Other specific duties which may be allocated to individual team members Person Specification
Experience
Friendly and outgoing personality Empathetic and responsive to patient needs Ability to use own initiative Ability to think on your feet and under pressure Discretion & Confidentiality Previous experience in a similar role Competent user of Microsoft Office programmes Knowledge of/experience in a healthcare setting Previous experience or training in Customer Service Qualifications
Educated to GCSE grade A-C equivalent in Maths and English Desire to learn and develop skills within the role Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Friendly and outgoing personality Empathetic and responsive to patient needs Ability to use own initiative Ability to think on your feet and under pressure Discretion & Confidentiality Previous experience in a similar role Competent user of Microsoft Office programmes Knowledge of/experience in a healthcare setting Previous experience or training in Customer Service Greeting patients and other Healthcare Professionals Booking appointments Giving out test results Supporting the clinical team with a range of administrative tasks Checking patients in on the clinical system About Us
We are a 2-site, part-dispensing practice in Kendal with around 17,500 patients, keen to attract caring, motivated, and passionate colleagues. We are a training practice with an active frailty and care home support team. We offer a wide range of enhanced services including minor surgery, women's health and menopause, coil/implant fitting, as well as Dermatology and ENT GPwER clinics. We strive for a good work/life balance while achieving high-quality patient care and offer a fair allocation of work across all the GP team. We have a Quality Improvement culture and continually develop our systems to respond to the changing environment of primary care, aiming to minimize administration workload and maximize job satisfaction to the benefit of our patients and our team. We are a GP registrar and medical student training practice, an accredited Veteran Friendly practice, and a parkrun practice. We can offer you: Access to the competitive NHS Pension Scheme 27 days annual leave plus Bank Holidays Access to NHS discounts with many retailers and leisure companies Job Responsibilities
Care Navigators provide a professional first-line response to all callers, whether in person, by telephone, or electronically; and are responsible for ensuring all medical administration duties are performed effectively and to the required standard. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed correctly Receive telephone and personal requests and enquiries from patients ensuring sufficient information is collected for triage purposes, making appointments/dealing with requests as required Keep up to date with changes in procedures and information affecting the post Ensure that mail and specimens are ready for collection by the courier Attend to any ad hoc IT issues Attend team meetings and practice learning sessions Open and close premises procedures Signpost patients to the correct service Process personal, telephone, and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately Initiate contact with and respond to requests from patients, team members, and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients' healthcare records as necessary Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area always Monitor and maintain the reception area and notice boards Ensure general office areas are kept tidy and safe in accordance with Health and Safety and Fire policies, reporting any defects or unsafe practices to the Practice Manager Support all clinical staff with general tasks as requested Complete opening and closing procedures in accordance with practice policy Partake in audit as directed by the audit lead Answer general enquiries explaining surgery procedures, giving results to patients after the doctor has made the necessary comments, making new and follow-up appointments Receive and record requests for home visits On a PLT day, ensure that the telephone message informs patients that we are closed for staff training, and restore telephone services in the morning after the PLT Ensure that Practice Notes, Docman, and AccuRx messages and e-mails are dealt with in a timely manner and efficiently Communicate information about any unresolved or urgent matters Maintain confidentiality regarding patient issues and the affairs of the practice Other specific duties which may be allocated to individual team members Person Specification
Experience
Friendly and outgoing personality Empathetic and responsive to patient needs Ability to use own initiative Ability to think on your feet and under pressure Discretion & Confidentiality Previous experience in a similar role Competent user of Microsoft Office programmes Knowledge of/experience in a healthcare setting Previous experience or training in Customer Service Qualifications
Educated to GCSE grade A-C equivalent in Maths and English Desire to learn and develop skills within the role Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
