Do you have administration and call handling experience? Are you looking for flexible hours around your other commitments? An exciting opportunity has arisen to join Primary Care 24 (PC24) as a Care Navigator on a zero-hour contract.
As a PC24 Primary Care – Care Navigator you will provide excellent customer service to patients, carers, healthcare professionals and other service users when making and receiving calls on behalf of PC24 GP Practices and do so in a caring and compassionate manner.
You will also provide cover on an ad-hoc basis for other members of the wider administrative/reception team when appropriate at times of annual/sick leave to deal with peaks in workload.
Shifts:
08:00-13:30
13:00-18:30
Key responsibilities
Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures
Excellent communication with call requests at all times to enable effective care navigation to the most appropriate Clinician and/or service
Provide support to the wider Primary Care team and action any follow up calls to other services as required
Provide operational support to the onsite practice team and clinical team
Ensure safety of our patients by following correct processes
Ensure all follow up calls are input into the patient record.
Use of effective questioning and active listening to ensure when speaking to patients that patients achieve the correct outcome
Record essential information in a concise and accurate manner using EMIS Web system processes
About you
Educated to GCSE Level C in literacy and numeracy or equivalent work-based experience
Able to demonstrate excellent communication skills with a wide variety of people
Excellent keyboard skills and experience of Microsoft Office packages
Able to demonstrate excellent customer service skills
Patient focused, ability to show patience, empathy, and compassion via telephone.
Experience using EMIS is advantageous but not essential
What’s on offer?
Immediate start
Zero-hour contract with part time and full time hours available
£11.55ph
Locations available across Liverpool & Sefton
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively.
The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
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