We are recruiting a Care Navigator to join our busy but friendly reception team.
The successful applicant will be highly motivated, adaptable, and able to work under pressure.
Our Care Navigators work closely with our clinical team and wider colleagues in person and via email and tasks; therefore, excellent communication skills and strong IT skills are essential for the role.
Experience working in a GP Surgery is essential.
The position is permanent and subject to a 6-month probation period. Hours would be set, but flexibility is essential as there would be a requirement to provide annual leave/sickness cover when needed.
The ideal successful candidate will be flexible to cover holidays, absences, and undertake any administrative work to suit the needs of the practice while delivering an empathic and professional service delivery to patients.
Main duties of the job
Have previous work history in a similar fast-paced environment. Possess knowledge and experience of
EMIS . Demonstrate an outgoing, friendly personality with a desire to meet new people. Have the ability to build rapport quickly and effectively. Have the ability to stay calm under pressure and to be able to multi-task in a similar environment. Demonstrate a willingness to adapt to the changing working practices of a busy medical environment. Have good administrative, IT, and keyboard skills. About us
We are a friendly, supportive, and busy General Practice with approximately 7300 patients. We are an established team with vast experience of dealing with patients and clinical queries. We have two very experienced GPs, Practice Nurses, onsite clinical Pharmacists, and many other Healthcare professionals. We are also part of the Primary Care Network (PCN) encompassing 8 local General Practices. The PCN provides guidance and support and shares a variety of resources and always looks out for the development of new services to improve patient care. Job responsibilities
Answering calls and dealing with all aspects of patient-facing care including booking appointments, greeting, and directing patients. Relaying information and queries between patients and clinicians, ensuring clear and concise documentation. Care navigation (signposting patients to other appropriate services). Actioning and sending tasks to the clinical team. Liaising with wider colleagues in primary and secondary care. Dealing with sensitive information while always adhering to confidentiality policy. Full working knowledge of EMIS for all functions required for the role. Book appointments on EMIS and signpost to other services appropriately. Fill up appointments correctly for varied clinicians by signposting correctly. Input prescriptions accurately. Chase up daily DNAs and do tasks efficiently. Undertake other GP-related tasks such as patient registrations, referrals, and coding. Register new patients, educating them on the practice booking options. Identify and understand patient needs and requirements through appropriate questioning. Maintain high standards of patient confidentiality. Carry out all necessary general office duties. Maintain a clean, tidy, effective working area at all times. Person Specification
Qualifications
GCSE grade A to C in English and Maths or equivalent. Experience
Experience of working within a GP surgery. Experience of working on Docman. Experience of working on EMIS Web. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £12.26 an hour to be reviewed after 6 months.
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Have previous work history in a similar fast-paced environment. Possess knowledge and experience of
EMIS . Demonstrate an outgoing, friendly personality with a desire to meet new people. Have the ability to build rapport quickly and effectively. Have the ability to stay calm under pressure and to be able to multi-task in a similar environment. Demonstrate a willingness to adapt to the changing working practices of a busy medical environment. Have good administrative, IT, and keyboard skills. About us
We are a friendly, supportive, and busy General Practice with approximately 7300 patients. We are an established team with vast experience of dealing with patients and clinical queries. We have two very experienced GPs, Practice Nurses, onsite clinical Pharmacists, and many other Healthcare professionals. We are also part of the Primary Care Network (PCN) encompassing 8 local General Practices. The PCN provides guidance and support and shares a variety of resources and always looks out for the development of new services to improve patient care. Job responsibilities
Answering calls and dealing with all aspects of patient-facing care including booking appointments, greeting, and directing patients. Relaying information and queries between patients and clinicians, ensuring clear and concise documentation. Care navigation (signposting patients to other appropriate services). Actioning and sending tasks to the clinical team. Liaising with wider colleagues in primary and secondary care. Dealing with sensitive information while always adhering to confidentiality policy. Full working knowledge of EMIS for all functions required for the role. Book appointments on EMIS and signpost to other services appropriately. Fill up appointments correctly for varied clinicians by signposting correctly. Input prescriptions accurately. Chase up daily DNAs and do tasks efficiently. Undertake other GP-related tasks such as patient registrations, referrals, and coding. Register new patients, educating them on the practice booking options. Identify and understand patient needs and requirements through appropriate questioning. Maintain high standards of patient confidentiality. Carry out all necessary general office duties. Maintain a clean, tidy, effective working area at all times. Person Specification
Qualifications
GCSE grade A to C in English and Maths or equivalent. Experience
Experience of working within a GP surgery. Experience of working on Docman. Experience of working on EMIS Web. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £12.26 an hour to be reviewed after 6 months.
#J-18808-Ljbffr
