Care Navigator/Receptionist

Candidates must own a UK driving license and have access to a vehicle as we work out of 2 locations: 12a Greggs wood Road, Tunbridge Wells, TN2 3JL AND The Old Bakery, Penshurst Road, Speldhurst, TN3 0PE Shift pattern includes: Monday 7:45am to 1pm Thursday 12:45pm to 6:15pm Friday 7:45am to 1pm Total hours: 16 per week. Candidates will also be required to help cover other team members' shifts (holiday and sickness). The role also includes weekend and evening working on a rota basis throughout the year (currently weekend is Saturday 9am to 1pm, on a rota about once yearly. There is no current requirement for evening working). Job Responsibilities GENERAL ADMINISTRATION To have a thorough knowledge of all practice procedures Processing and distributing incoming and outgoing mail Filing and retrieving paperwork/correspondence, including filing to patient records Computer data entry, processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Cover sickness/annual leave and work reasonable overtime when required, including some weekends. RECEPTION Receiving patients, consulting with members of the practice team Handing completed repeat prescriptions to patients and checking names and addresses. Be able to cover all reception positions as necessary Taking messages and passing on information Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Ensure that the system is operational at the beginning of each day and at the end of each day. APPOINTMENT SYSTEM MANAGEMENT Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical records. Monitor effectiveness of the system and report any problems or variations required. Deal with home visit requests, carefully noting all details. Arrange transport to hospital appointments for housebound patients. MEDICAL RECORDS MANAGEMENT Retrieve and refile records as required, following records management processes. Ensure correspondence, reports, results, etc., are filed in the correct record. Processing repeat prescriptions in accordance with practice guidelines. Handing completed repeat prescriptions to patients and checking names and addresses. CONSULTATION ROOM PREPARATIONS Clearing and re-stocking of consulting rooms as required Consulting rooms prepared in readiness for each consulting session. Rooms are checked at the end of each consulting session and left tidy and secure. Other Job Responsibilities CONFIDENTIALITY Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. HEALTH & SAFETY The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures. Comply with Practice health & safety policies by following agreed safe working procedures. Actively report health & safety hazards and infection hazards immediately. Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination. Undertaking periodic infection control training (minimum annually). Awareness and compliance with national standards of infection control, hygiene, regulatory/contractual/professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff, and patients. Reporting incidents using the organisation's Incident Reporting System. Using personal security systems within the workplace according to Practice guidelines. Making effective use of training to update knowledge and skills. EQUALITY AND DIVERSITY The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion, etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work. OTHER DELEGATED DUTIES This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties. Job Types:

Part-time, Permanent Salary:

starting at £11.44 Pay:

From £11.44 per hour Expected hours:

16 per week Benefits: Company pension Free flu jabs Free parking On-site parking Sick pay Store discount Work Location:

In person Expected start date:

10/02/2025

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