Join us as our new
Technician/Responder Team Leader
at Medequip Connect and let us empower you to truly make a difference. The Role: Focusing on delivering short and medium-term business objectives for Wigan Council and your Service Delivery Manager. Manage the effectiveness of the Technicians/Responders and operations and ensure there is always adequate staffing level cover. Manage the team of Technicians/Responders to ensure they work effectively, efficiently and with a focus on service/team outcomes in line with the Company objectives and TSA standards. Ability to understand and install TEC equipment for clients according to Company procedures and TSA standards and deadlines. To provide information and coaching to individuals in the use of their TEC equipment. Manage and conduct the appraisal process and monitor competency. To conduct formal 1-1’s, coaching and feedback sessions, communications, Toolbox talks and team meetings, Ensuring staff individually and collectively have the skills and experience to deliver the service. Oversee routine Technician/Responder administration is carried out and ensure client information on the Company database system is updated and secure. Manage Recruitment for Technicians/Responders and onboarding procedures. Manage day to day HR related issues inline with company procedures. To assist with compliance with TSA TEC Quality Framework, including compliance with KPI targets, performance objectives, audits, case studies, and training plans. Ensure records of training and development undertaken and the outcome, are forwarded to HR to be kept on a central development file and on individual personnel files. Ensure staff receive management support, supervision, and appraisal in line with Company policy. Attend Management meetings, sometimes in other areas, and subsequently update staff on outcomes of the meetings. The Person: Strong people management skills and the ability to motivate a continually developing team, ideally within a field-based role. Be an effective communicator, verbal and written. You will be able to work well under pressure whilst constantly considering opportunity for improvement and development. Excellent time management and organizational skills Experience of leading, managing and maximizing the performance of others Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Ability to plan and prioritize effectively to meet changing priorities and demands. Ability to manage conflict and knows when to escalate. Deliver a service with empathy and care putting the client and community at the forefront of what you do.
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Technician/Responder Team Leader
at Medequip Connect and let us empower you to truly make a difference. The Role: Focusing on delivering short and medium-term business objectives for Wigan Council and your Service Delivery Manager. Manage the effectiveness of the Technicians/Responders and operations and ensure there is always adequate staffing level cover. Manage the team of Technicians/Responders to ensure they work effectively, efficiently and with a focus on service/team outcomes in line with the Company objectives and TSA standards. Ability to understand and install TEC equipment for clients according to Company procedures and TSA standards and deadlines. To provide information and coaching to individuals in the use of their TEC equipment. Manage and conduct the appraisal process and monitor competency. To conduct formal 1-1’s, coaching and feedback sessions, communications, Toolbox talks and team meetings, Ensuring staff individually and collectively have the skills and experience to deliver the service. Oversee routine Technician/Responder administration is carried out and ensure client information on the Company database system is updated and secure. Manage Recruitment for Technicians/Responders and onboarding procedures. Manage day to day HR related issues inline with company procedures. To assist with compliance with TSA TEC Quality Framework, including compliance with KPI targets, performance objectives, audits, case studies, and training plans. Ensure records of training and development undertaken and the outcome, are forwarded to HR to be kept on a central development file and on individual personnel files. Ensure staff receive management support, supervision, and appraisal in line with Company policy. Attend Management meetings, sometimes in other areas, and subsequently update staff on outcomes of the meetings. The Person: Strong people management skills and the ability to motivate a continually developing team, ideally within a field-based role. Be an effective communicator, verbal and written. You will be able to work well under pressure whilst constantly considering opportunity for improvement and development. Excellent time management and organizational skills Experience of leading, managing and maximizing the performance of others Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Ability to plan and prioritize effectively to meet changing priorities and demands. Ability to manage conflict and knows when to escalate. Deliver a service with empathy and care putting the client and community at the forefront of what you do.
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