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Job Description - Case Manager - Child & Youth Division (24000APZ)
Description The Child Youth and Family Services operated by the Department of Mental Health (DMH) at the Plymouth Site Office is seeking a dynamic candidate who will provide Case Management services for eligible youth under age 22, with the majority of caseload below age 18. The successful candidate will have knowledge and desire to work with youth with mental health needs and their families to promote recovery and connection to community-based services. As a Southeast Area CYF staff, the Case Manager will provide assessment, outreach, support, and service coordination to DMH authorized individuals by promoting DMH’s philosophy of recovery, trauma-informed care, and person, youth and family-centered choices. Please Note:
The Work Schedule is Monday through Friday 8:30am to 5:00pm (40 hours/week) with Sundays and Saturdays off. Duties and Responsibilities:
Provide case management services for eligible youth under age 22, with the majority of caseload below age 18. Engage families/guardians in the process to align with CYF Family Collaboration Principles. Provide creative engagement strategies including regularly scheduled face-to-face contact in accordance with the needs of the person served, family, and other community providers to engage and sustain involvement in attaining the individual’s goals and maintaining community tenure. Work with a team of internal and external providers and family to ensure integrated planning and service provision. Prepare and maintain documentation according to DMH regulations and Electronic Health Record (EHR) business rules including progress notes and other required documentation to ensure accountability and effective and efficient service delivery. Provide regularly scheduled visits in the client’s home or usual place of residence, as appropriate, and monitor safety of the environment. Coordinate/interact with multi-service/system team (family, team, school, other state and community systems), organize, schedule, facilitate (through regularly scheduled meetings/telephone contacts), coordinate and monitor service implementation. Plan, convene and chair meetings of the client’s care planning team to discuss Individual Service Plan effectiveness and modifications, coordinate service delivery and other assistance. Required Qualifications:
Knowledge of psychosocial problems, types and symptoms of those with mental and emotional disorders. Knowledge of the principles, practices, and techniques of counseling, interviewing, crisis intervention, motivation, and reinforcement. Knowledge of the types of programs and services available to the mentally ill population. Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency and Site activities. Ability to make case assessments by examining records and documents and through questioning and observing clients. Ability to communicate effectively orally and in writing, giving clear accurate instructions. Ability to make decisions, act quickly and maintain a calm manner in stressful or emergency situations. Special Requirements:
Travel is required - This position directly manages cases in the DMH Quincy Site catchment areas and services in which will be primary travel locations; however, frequent travel is required throughout the DMH Southeast Area and occasional required statewide travel to various acute inpatient hospitals or other treatment settings. Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required. Preferred Qualifications:
3 years experience in child/adolescent behavioral health services. About the DMH Child Youth and Family Program:
Child, Youth and Family (CYF) Case Manager Supervisor is responsible for ensuring direct case supervision and consultation to CYF Case Manager(s) in order to ensure compliance with established standards of care for Case Management for the Site. The Department of Mental Health provides Child, Youth, and Family Services to eligible individuals and families who meet the clinical criteria for service authorization. In addition, we serve as the Mental Health Authority in the Southeast Area and collaborate, consult with and support implementation of mental health services in the Area. DMH Vision and Mission:
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities. Learn more:
https://www.mass.gov/orgs/massachusetts-department-of-mental-health A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants." Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
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Description The Child Youth and Family Services operated by the Department of Mental Health (DMH) at the Plymouth Site Office is seeking a dynamic candidate who will provide Case Management services for eligible youth under age 22, with the majority of caseload below age 18. The successful candidate will have knowledge and desire to work with youth with mental health needs and their families to promote recovery and connection to community-based services. As a Southeast Area CYF staff, the Case Manager will provide assessment, outreach, support, and service coordination to DMH authorized individuals by promoting DMH’s philosophy of recovery, trauma-informed care, and person, youth and family-centered choices. Please Note:
The Work Schedule is Monday through Friday 8:30am to 5:00pm (40 hours/week) with Sundays and Saturdays off. Duties and Responsibilities:
Provide case management services for eligible youth under age 22, with the majority of caseload below age 18. Engage families/guardians in the process to align with CYF Family Collaboration Principles. Provide creative engagement strategies including regularly scheduled face-to-face contact in accordance with the needs of the person served, family, and other community providers to engage and sustain involvement in attaining the individual’s goals and maintaining community tenure. Work with a team of internal and external providers and family to ensure integrated planning and service provision. Prepare and maintain documentation according to DMH regulations and Electronic Health Record (EHR) business rules including progress notes and other required documentation to ensure accountability and effective and efficient service delivery. Provide regularly scheduled visits in the client’s home or usual place of residence, as appropriate, and monitor safety of the environment. Coordinate/interact with multi-service/system team (family, team, school, other state and community systems), organize, schedule, facilitate (through regularly scheduled meetings/telephone contacts), coordinate and monitor service implementation. Plan, convene and chair meetings of the client’s care planning team to discuss Individual Service Plan effectiveness and modifications, coordinate service delivery and other assistance. Required Qualifications:
Knowledge of psychosocial problems, types and symptoms of those with mental and emotional disorders. Knowledge of the principles, practices, and techniques of counseling, interviewing, crisis intervention, motivation, and reinforcement. Knowledge of the types of programs and services available to the mentally ill population. Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency and Site activities. Ability to make case assessments by examining records and documents and through questioning and observing clients. Ability to communicate effectively orally and in writing, giving clear accurate instructions. Ability to make decisions, act quickly and maintain a calm manner in stressful or emergency situations. Special Requirements:
Travel is required - This position directly manages cases in the DMH Quincy Site catchment areas and services in which will be primary travel locations; however, frequent travel is required throughout the DMH Southeast Area and occasional required statewide travel to various acute inpatient hospitals or other treatment settings. Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required. Preferred Qualifications:
3 years experience in child/adolescent behavioral health services. About the DMH Child Youth and Family Program:
Child, Youth and Family (CYF) Case Manager Supervisor is responsible for ensuring direct case supervision and consultation to CYF Case Manager(s) in order to ensure compliance with established standards of care for Case Management for the Site. The Department of Mental Health provides Child, Youth, and Family Services to eligible individuals and families who meet the clinical criteria for service authorization. In addition, we serve as the Mental Health Authority in the Southeast Area and collaborate, consult with and support implementation of mental health services in the Area. DMH Vision and Mission:
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities. Learn more:
https://www.mass.gov/orgs/massachusetts-department-of-mental-health A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants." Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
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