Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage broker with over 160 awards to its name.
Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘high 5’ colleague nominations – recognising those who go the extra mile to in depth employee assistance and support programmes, comprehensive benefits hub via Perkbox, your birthday off and much more. This is a place that really wants to give back on the effort you put in.
Right now we're expanding our offices once again, and we’re looking for enthusiastic and driven individuals to come aboard as Case Managers, to join our fantastic team and get stuck in with providing our customers excellent and seamless service. If you'd like to jump start a career in financial services, now is your chance to get in on that growth!
The role
As a case manager, you’ll be responsible for the post application support to our customers, making sure their experience with us is positive and directs them to their property dreams come true. Your responsibilities will include:
Liaising between customer and lender to ensure the customer receives the mortgage offer efficiently.
Proactively managing mortgage applications and completing all administration in a timely and accurate manner.
Ensuring excellent customer service is maintained throughout the whole process.
Answering written or verbal enquiries promptly, professionally and with courtesy to meet and exceed customer expectations, and maintain the positive reputation of the company.
Proactively chase applications through to completion, updating all parties (customer, estate agent, solicitor, builder, mortgage adviser and lender).
Processing all documents and lender requests within the set timeframes.
Handling client documents in a compliant manner that’s aligned with GDPR.
Accurately tracking and taking notes on all actions and communications on our internal CRM system.
Managing and prioritising own workload and diary to ensure timeframes and deadlines are met, while achieving targets for accuracy, quality, volume and agreed service levels.
Creating, maintaining and enhancing working relationships with both internal and external stakeholders such as advisers, lenders and solicitors.
Your role will ultimately be supporting our clients through one of the biggest financial transactions of their lives, ensuring at the end of it all they've got the keys to their house, and a positive experience with us to remember!
About you
At L&C we care about our customers. We’re looking for individuals who are self-motivated, extremely well organised and have an excellent telephone manner and communication skills, both written and verbal. Ideally, you’ve had previous experience in a customer service or administration role. You’ll need to be able to work both as part of a team and on your own, and deliver a high level of customer service. We require a minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English.
Working at L&C means being part of an environment of respect and equality. We’re entering an exciting period and it’s a great time to join us. We’re already the UK’s No.1 online mortgage broker but we don’t want to stop there.
As an employee of L&C, you’ll get:
A starting holiday entitlement of 24 days
The challenges and opportunities that make us develop professionally & personally
Being part of a respectful working environment
Having a day off on your birthday and if you move house
Comprehensive benefits and employee support programmes
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued.
Valuing diverse perspectives and nurturing an environment where every individual is treated with dignity and consideration.
Integrity
Maintaining a steadfast commitment to honesty, transparency and ethical conduct.
Supportive
Embracing an environment which champions growth, empowerment and well-being for all.
OneL&C
Cultivating a OneL&C ethos where all individuals are equally valued and empowered to contribute to our shared success.
#J-18808-Ljbffr
Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘high 5’ colleague nominations – recognising those who go the extra mile to in depth employee assistance and support programmes, comprehensive benefits hub via Perkbox, your birthday off and much more. This is a place that really wants to give back on the effort you put in.
Right now we're expanding our offices once again, and we’re looking for enthusiastic and driven individuals to come aboard as Case Managers, to join our fantastic team and get stuck in with providing our customers excellent and seamless service. If you'd like to jump start a career in financial services, now is your chance to get in on that growth!
The role
As a case manager, you’ll be responsible for the post application support to our customers, making sure their experience with us is positive and directs them to their property dreams come true. Your responsibilities will include:
Liaising between customer and lender to ensure the customer receives the mortgage offer efficiently.
Proactively managing mortgage applications and completing all administration in a timely and accurate manner.
Ensuring excellent customer service is maintained throughout the whole process.
Answering written or verbal enquiries promptly, professionally and with courtesy to meet and exceed customer expectations, and maintain the positive reputation of the company.
Proactively chase applications through to completion, updating all parties (customer, estate agent, solicitor, builder, mortgage adviser and lender).
Processing all documents and lender requests within the set timeframes.
Handling client documents in a compliant manner that’s aligned with GDPR.
Accurately tracking and taking notes on all actions and communications on our internal CRM system.
Managing and prioritising own workload and diary to ensure timeframes and deadlines are met, while achieving targets for accuracy, quality, volume and agreed service levels.
Creating, maintaining and enhancing working relationships with both internal and external stakeholders such as advisers, lenders and solicitors.
Your role will ultimately be supporting our clients through one of the biggest financial transactions of their lives, ensuring at the end of it all they've got the keys to their house, and a positive experience with us to remember!
About you
At L&C we care about our customers. We’re looking for individuals who are self-motivated, extremely well organised and have an excellent telephone manner and communication skills, both written and verbal. Ideally, you’ve had previous experience in a customer service or administration role. You’ll need to be able to work both as part of a team and on your own, and deliver a high level of customer service. We require a minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English.
Working at L&C means being part of an environment of respect and equality. We’re entering an exciting period and it’s a great time to join us. We’re already the UK’s No.1 online mortgage broker but we don’t want to stop there.
As an employee of L&C, you’ll get:
A starting holiday entitlement of 24 days
The challenges and opportunities that make us develop professionally & personally
Being part of a respectful working environment
Having a day off on your birthday and if you move house
Comprehensive benefits and employee support programmes
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued.
Valuing diverse perspectives and nurturing an environment where every individual is treated with dignity and consideration.
Integrity
Maintaining a steadfast commitment to honesty, transparency and ethical conduct.
Supportive
Embracing an environment which champions growth, empowerment and well-being for all.
OneL&C
Cultivating a OneL&C ethos where all individuals are equally valued and empowered to contribute to our shared success.
#J-18808-Ljbffr
