Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups, and agencies.
The Ontario Disability Support Program serves a population that is living with a disability and may be experiencing one or multiple realities which include but are not limited to poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination, and experiences of grief/loss.
As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.
Information Session Details:
We invite you to join us for a voluntary, online information session on Wednesday, December 30, 2024, at 10 am EST to learn more about this opportunity. If you are interested in learning more, please register via the following link: Job Preview Information Session. Access details to attend the information session will be provided to those who express interest via the above MS Forms page only before 10 am on Wednesday, December 18, 2024. This information session is voluntary and will not impact the screening process.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities, and expressions. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation. What can I expect to do in this role?
You will: • Provide customer service and consultation to clients • Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports • Make adjustments to entitlements and resolve conflict situations • Explain legislation and ministry initiatives • Prepare a range of communication materials • Plan and deliver information sessions to clients and stakeholders on community-based employment supports. Customer Service and Communication Skills
• You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss). • You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations. • You have effective communication and consulting skills to write clear, concise reports and conduct information sessions. • You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers. • You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches. • You have effective listening skills to determine client needs and make appropriate referrals. Knowledge
• You have knowledge of community services, resources, policies, programs, and issues/barriers affecting clients with disabilities. • You have knowledge of labour market trends. • You are able to interpret and apply relevant legislation, policies, and acts (i.e. ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients. Analytical, Planning and Organizational Skills
• You demonstrate planning and organizational skills to set priorities, work within time constraints, and meet deadlines. • You have demonstrated analytical skills to collect, document, and evaluate information. • You are able to work in a team environment.
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We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities, and expressions. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation. What can I expect to do in this role?
You will: • Provide customer service and consultation to clients • Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports • Make adjustments to entitlements and resolve conflict situations • Explain legislation and ministry initiatives • Prepare a range of communication materials • Plan and deliver information sessions to clients and stakeholders on community-based employment supports. Customer Service and Communication Skills
• You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss). • You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations. • You have effective communication and consulting skills to write clear, concise reports and conduct information sessions. • You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers. • You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches. • You have effective listening skills to determine client needs and make appropriate referrals. Knowledge
• You have knowledge of community services, resources, policies, programs, and issues/barriers affecting clients with disabilities. • You have knowledge of labour market trends. • You are able to interpret and apply relevant legislation, policies, and acts (i.e. ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients. Analytical, Planning and Organizational Skills
• You demonstrate planning and organizational skills to set priorities, work within time constraints, and meet deadlines. • You have demonstrated analytical skills to collect, document, and evaluate information. • You are able to work in a team environment.
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