As the Casino Manager for our Coventry Grosvenor Casino, you’ll play a crucial role in coordinating the smooth running of all gaming activities in the club, ensuring customers are kept excited throughout their experiences.
Whilst an understanding of casinos and gaming is ideal - it is not necessary. We will train you and give you all the product knowledge you need to be successful; however, we are looking for commercially astute, excellent people leaders who understand the importance of providing exemplary service to customers and team.
Your leadership is vital for ensuring your teams are fully equipped with everything they need to delight and entertain our customers. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties, ensuring everyone has an incredible experience and absolutely loves the time they spend within the Casino.
This personalised approach ensures that every customer not only has their expectations met but exceeded, promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role, ensuring everyone walks away with tales of an epic night out.
Qualifications
Demonstrable experience in maximising performance and revenue within a hospitality, leisure, or retail business paired with a laser focus on customer excellence. A customer-centric approach that will drive high engagement and confidence in your teams to provide first-class customer service that excites and entertains. To really stand out you’ll also have previous or current Casino Management experience, an excellent knowledge of all UK gaming activities, and proven success in achieving sales and yield targets; however, please don’t let that stop you from applying as these are not mandatory as we will train the right person.
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Demonstrable experience in maximising performance and revenue within a hospitality, leisure, or retail business paired with a laser focus on customer excellence. A customer-centric approach that will drive high engagement and confidence in your teams to provide first-class customer service that excites and entertains. To really stand out you’ll also have previous or current Casino Management experience, an excellent knowledge of all UK gaming activities, and proven success in achieving sales and yield targets; however, please don’t let that stop you from applying as these are not mandatory as we will train the right person.
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