We are looking for a key departmental manager to work within SCL, with responsibility for the forward planning and development of the restaurants, coffee shops and hospitality elements at Darlington Memorial Hospital.
The post holder will work multi-site when required, build strong relationships and trust, taking teams on a journey to find solutions and identify opportunities to drive sales and efficiencies for restaurants, coffee shops and hospitality.
You will have strong operational management experience and, ideally, a catering commercial background with a broad range of experience and skills across the range of management disciplines along with experience of deputising for staff.
You will enjoy working in a fast-paced environment, be organised and resourceful and be able to think strategically whilst having an eye for detail. You will have a clear passion for the retail catering sector and possess excellent listening, collaboration and facilitation skills. You will be able to bring everyone together whilst ensuring we deliver to the highest standards and achieve the best outcomes for the customers.
Main duties of the job
You will provide day-to-day management of retail operational staff and ensure that all retail and hospitality services within SCL are developed and maintained to meet and excel present and future expectations and to ensure commercial profitability of all retail outlets and strive to exceed financial targets. The post holder will undertake the recruitment, selection, welfare, absence, performance, resolution and disciplinary procedures relating to staff. They will ensure effective induction programmes are undertaken and be responsible for ongoing staff training and development. The Retail Manager will ensure the highest standards of food hygiene safety, food quality, cleanliness standards, leadership and health & safety are achieved and that these standards are maintained through the development of monitoring systems, policies, procedures, carrying out risk assessments and action planning. About us
CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services. The company is a separate legal body to CDDFT. CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from: Excellent Performance Related Bonus Scheme Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time) Night Shift Working Allowances (where appropriate) Bank Holiday Working Allowances (where appropriate) Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only. Job responsibilities
The post holder is responsible for the recruitment, selection, welfare and disciplinary procedures relating to staff. They will facilitate induction programmes, ongoing staff training and development, whilst ensuring the highest standards of Food Hygiene, in line with all relevant food safety guidance and policies. The post holder will be responsible with the Head of Facilities for the management of approximately 25 staff across the site for which they are responsible. In addition, the post holder will participate in company-wide strategic developments, taking a lead on activities and projects where delegated by the Head of Facilities and will be required to make assessments, provide written reports and implement new ways of working across the site. Such developments often impact other services, thus requiring the ability to proactively manage change to working practices, manage conflict and change processes. Person Specification
Experience
Previous experience of working in a busy environment, providing a professional service. Basic computer skills. Knowledge within the catering sector. Experience of working in a reactive & pressurised environment. Industry experience within the catering sector. Qualifications
Minimum 5 GCSE (Grade C) or equivalent qualification including Maths and English Language, or equivalent knowledge gained through work experience. Level 3 Leadership and Management or Equivalent Qualification/Experience. Willingness to undertake any training/educational programme considered necessary to enhance performance in the role. Achieved or willing to work towards Level 5 Leadership and Management. Achieved or willing to work towards Level 4 Food Safety. Special Requirements
Ability to undertake the physical demands of the job. Natural & enthusiastic staff member with ability to motivate and develop staff. Ability to concentrate for long periods of time. Knowledge of catering sector. Special Skills & Knowledge
Ability to follow instructions and written procedures. Ability to concentrate for prolonged periods of time. Excellent communication skills both verbal and written. Excellent interpersonal skills and telephone manner. Effective personal workload organisation/prioritising skills. Ability to work collaboratively, methodically and flexibly to ensure that performance management targets are achieved. Knowledge of data protection. Knowledge of Health and Safety and PPE. Understanding of the legal and compliance practices within the catering industry. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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You will provide day-to-day management of retail operational staff and ensure that all retail and hospitality services within SCL are developed and maintained to meet and excel present and future expectations and to ensure commercial profitability of all retail outlets and strive to exceed financial targets. The post holder will undertake the recruitment, selection, welfare, absence, performance, resolution and disciplinary procedures relating to staff. They will ensure effective induction programmes are undertaken and be responsible for ongoing staff training and development. The Retail Manager will ensure the highest standards of food hygiene safety, food quality, cleanliness standards, leadership and health & safety are achieved and that these standards are maintained through the development of monitoring systems, policies, procedures, carrying out risk assessments and action planning. About us
CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services. The company is a separate legal body to CDDFT. CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from: Excellent Performance Related Bonus Scheme Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time) Night Shift Working Allowances (where appropriate) Bank Holiday Working Allowances (where appropriate) Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only. Job responsibilities
The post holder is responsible for the recruitment, selection, welfare and disciplinary procedures relating to staff. They will facilitate induction programmes, ongoing staff training and development, whilst ensuring the highest standards of Food Hygiene, in line with all relevant food safety guidance and policies. The post holder will be responsible with the Head of Facilities for the management of approximately 25 staff across the site for which they are responsible. In addition, the post holder will participate in company-wide strategic developments, taking a lead on activities and projects where delegated by the Head of Facilities and will be required to make assessments, provide written reports and implement new ways of working across the site. Such developments often impact other services, thus requiring the ability to proactively manage change to working practices, manage conflict and change processes. Person Specification
Experience
Previous experience of working in a busy environment, providing a professional service. Basic computer skills. Knowledge within the catering sector. Experience of working in a reactive & pressurised environment. Industry experience within the catering sector. Qualifications
Minimum 5 GCSE (Grade C) or equivalent qualification including Maths and English Language, or equivalent knowledge gained through work experience. Level 3 Leadership and Management or Equivalent Qualification/Experience. Willingness to undertake any training/educational programme considered necessary to enhance performance in the role. Achieved or willing to work towards Level 5 Leadership and Management. Achieved or willing to work towards Level 4 Food Safety. Special Requirements
Ability to undertake the physical demands of the job. Natural & enthusiastic staff member with ability to motivate and develop staff. Ability to concentrate for long periods of time. Knowledge of catering sector. Special Skills & Knowledge
Ability to follow instructions and written procedures. Ability to concentrate for prolonged periods of time. Excellent communication skills both verbal and written. Excellent interpersonal skills and telephone manner. Effective personal workload organisation/prioritising skills. Ability to work collaboratively, methodically and flexibly to ensure that performance management targets are achieved. Knowledge of data protection. Knowledge of Health and Safety and PPE. Understanding of the legal and compliance practices within the catering industry. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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