Job summary
A fantastic opportunity has become available in our Clinical Admin Unit, at Tunbridge Wells Hospital, for an Admin Support Clerk. The post holder will carry out various admin tasks, such as checking and updating patient demographics, adding patients onto a waiting list, scanning, emails, and dealing with the post. You may be required to change routine depending on the demands of the service, in accordance with the Patient Access to Treatment Access Policy. The post holder will be required to provide cover/support during short periods of staff absence, cross site. If you would like to work in a friendly, supportive environment, this could be the role for you. Main duties of the job
The main duties of the job are as follows: To work as a team member and to provide administrative support, telephone contact point, cross cover and workload. To be responsible for a generic email inbox and respond to external and internal email queries from patients, staff, and other providers e.g. GP surgeries, CCG. To accurately and comprehensively record patient details on PAS. To register new patients via hospital systems. To add patients to the waiting list, in accordance with the Patient Access to Treatment Policy. Ensure that all referral letters are held electronically and made available for the clinician to grade electronically, in accordance with the Patient Access to Treatment Policy. Main Skills Required:
IT Literate. High Attention to Detail. Good Communication Skills. Ability to Work in a Fast Paced Environment and Meet Deadlines. Good Efficiency and Organisational Skills. Please note that this role may often attract a high level of applications. This role may close earlier than the original closing date, so please ensure you submit your application as soon as possible. About us
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East. Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job description
Job responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date, which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children) At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace, and we ensure that their recommendations are implemented as quickly as possible. Person Specification
GCSE
Essential
A good general education. GCSE English Experience and Knowledge
Essential
Previous telephone experience Trust vision, values, strategic objectives and key work programmes Understanding of IT systems. Desirable
Audio typing skills Skills
Essential
Basic computer and keyboard skills Demonstrates good time management skills Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust Address
Tunbridge Wells Hospital Tonbridge Road Tunbridge Wells TN2 4QJ Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
#J-18808-Ljbffr
A fantastic opportunity has become available in our Clinical Admin Unit, at Tunbridge Wells Hospital, for an Admin Support Clerk. The post holder will carry out various admin tasks, such as checking and updating patient demographics, adding patients onto a waiting list, scanning, emails, and dealing with the post. You may be required to change routine depending on the demands of the service, in accordance with the Patient Access to Treatment Access Policy. The post holder will be required to provide cover/support during short periods of staff absence, cross site. If you would like to work in a friendly, supportive environment, this could be the role for you. Main duties of the job
The main duties of the job are as follows: To work as a team member and to provide administrative support, telephone contact point, cross cover and workload. To be responsible for a generic email inbox and respond to external and internal email queries from patients, staff, and other providers e.g. GP surgeries, CCG. To accurately and comprehensively record patient details on PAS. To register new patients via hospital systems. To add patients to the waiting list, in accordance with the Patient Access to Treatment Policy. Ensure that all referral letters are held electronically and made available for the clinician to grade electronically, in accordance with the Patient Access to Treatment Policy. Main Skills Required:
IT Literate. High Attention to Detail. Good Communication Skills. Ability to Work in a Fast Paced Environment and Meet Deadlines. Good Efficiency and Organisational Skills. Please note that this role may often attract a high level of applications. This role may close earlier than the original closing date, so please ensure you submit your application as soon as possible. About us
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East. Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job description
Job responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date, which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children) At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace, and we ensure that their recommendations are implemented as quickly as possible. Person Specification
GCSE
Essential
A good general education. GCSE English Experience and Knowledge
Essential
Previous telephone experience Trust vision, values, strategic objectives and key work programmes Understanding of IT systems. Desirable
Audio typing skills Skills
Essential
Basic computer and keyboard skills Demonstrates good time management skills Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust Address
Tunbridge Wells Hospital Tonbridge Road Tunbridge Wells TN2 4QJ Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
#J-18808-Ljbffr
