An exciting opportunity has arisen for the role of Booking Clerk within our Specialist Medicine CAU.
We are looking for a hardworking, organised individual, who has excellent interpersonal and communication skills, with the ability to prioritise workload and use initiative.
The role involves the booking of Outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy.
This is an exciting opportunity to work in this varied role.
The specialist medicine team is a friendly hardworking group of staff that work as a team; they are flexible and also work independently. If you think you have the necessary skills and experience and would like to join our team, this could be a suitable position for you.
You will need to have excellent communication skills, especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Clinical Admin Unit in order to ensure patients are seen in a timely manner.
Main duties of the job
Plan and coordinate outpatient clinics working in close liaison with the Senior Booking Clerk. Ability to exercise initiative, have independent judgement and decision-making with situations arising. Facilitate service improvement to streamline a patient's journey and ensure that the Trust delivers a quality service and gold standard of patient care. Be IT literate, able to meet deadlines, and have attention to detail. Knowledge of Allscripts would be highly desirable but is not essential, as training will be provided. Must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference. Please note that this role may often attract a high level of applications and may close earlier than the original closing date, so please ensure you submit your application as soon as possible. About us
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East. Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to ensure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date, which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at
Standard Level. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace, and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: TBC Person Specification
Qualifications
Good standard of general education NVQ 2 or equivalent experience Good level of written & spoken English Experience/Knowledge
Customer service or customer care experience Experience dealing with the public over the phone Knowledge of Allscripts, ERS, or similar systems/databases Knowledge of waiting lists, appointments, or bookings Knowledge of Trust Access Policy Awareness of National Patient Access targets Referral to Treatment Targets Skills
IT skills and computer literate Excellent telephone manner Ability to manage workload Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year per annum pro rata
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Plan and coordinate outpatient clinics working in close liaison with the Senior Booking Clerk. Ability to exercise initiative, have independent judgement and decision-making with situations arising. Facilitate service improvement to streamline a patient's journey and ensure that the Trust delivers a quality service and gold standard of patient care. Be IT literate, able to meet deadlines, and have attention to detail. Knowledge of Allscripts would be highly desirable but is not essential, as training will be provided. Must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference. Please note that this role may often attract a high level of applications and may close earlier than the original closing date, so please ensure you submit your application as soon as possible. About us
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East. Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to ensure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date, which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at
Standard Level. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace, and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: TBC Person Specification
Qualifications
Good standard of general education NVQ 2 or equivalent experience Good level of written & spoken English Experience/Knowledge
Customer service or customer care experience Experience dealing with the public over the phone Knowledge of Allscripts, ERS, or similar systems/databases Knowledge of waiting lists, appointments, or bookings Knowledge of Trust Access Policy Awareness of National Patient Access targets Referral to Treatment Targets Skills
IT skills and computer literate Excellent telephone manner Ability to manage workload Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year per annum pro rata
#J-18808-Ljbffr
