Full Time, 45 hours Main Purpose: To assist the Deputy Operations Manager in delivering seamless service to all areas of the department. Key Duties and Responsibilities: Plan, organise and deliver a successful operation of the events, dining rooms and other areas within the C & B department with the assistance of the relevant department heads. Liaise with other key personnel, including marketing, events and sales departments to deliver service that meets and exceeds client expectations. Brief the C & B team on all aspects of the business and oversee the running of all events, working lunches and dining. Meet clients on arrival, ensuring that the event is as they require, and ensuring that any on-the-day changes are communicated to the relevant personnel. Manage the C&B Floor Managers and liaise daily regarding the business and the delegation of staff. Assist in the development of the Operations waiting team and floor managers, ensuring adherence to standards laid down by the Operations and Deputy Operations Managers and provide training as required. Ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, and COSHH regulations within the areas of responsibility. Train staff to ensure they operate in accordance with department standards, including any casual labour that may be required. Effectively and courteously deal with customer complaints, referring all complaints to the line manager. Carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Ensure all Health, Hygiene and Safety requirements are adhered to as described in the Searcy Health & Safety Policy. Submit a coherent handover for events and escalate any issues to the relevant head of department. Any other reasonable request by management. Demonstrate personal development. Maintain excellent product knowledge (food/beverage). Experience in running large events and dinners. Strong business acumen. Lead by example by acting professionally at all times. Lead innovation and stay updated with current trends in the market. Take the initiative. Be supportive and a team player. Be financially astute. Experience in managing and leading a team. Excellent customer care skills. We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history. A career at Searcys means being part of something special. With our rich heritage and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging. To find out more about the rich history of Searcys, please visit our website at
www.searcys.co.uk .
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