Do you hold a valid
SIA CCTV Licence
and are you looking to work in a service-led environment with an organisation that offers fantastic career progression and development opportunities? Security Monitoring Centre (Part of the Chubb Group) in Nottingham has new opportunities for
CCTV Agents
to join our security monitoring centre team on a
full-time , permanent
shift working basis . About Us & What We Can Offer You Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves on delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software. As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY:
£27,483.46 per annum, including shift allowance 23 days holiday per year (rising to 24 days after 5 years) Enhanced overtime rates Free Onsite Parking Cycle to Work Scheme Company Pension Scheme Employee Referral Scheme (£1,000) Life Assurance (4 x Salary) A Central Benefits Platform offering a wide variety of discounts Childcare Vouchers Employee Scholarship Programme Bravo scheme: Incentivising high achieving employees Health & Wellbeing Resources Ongoing training & development What You'll Be Doing As A CCTV Agent With full and ongoing training, you’ll be assisting with the monitoring of and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and responding with the appropriate course of action to ensure our customers' premises are secure. Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services Processing CCTV and alarm activations speedily and accurately Informing the relevant Emergency Services and Customers of relevant information in relation to their system Working Hours:
38.5 hours per week -
Working 4 shifts followed by 4 shifts off. Shift Pattern:
Rotating you will work two DAY time shifts 7am start to 7pm finish, followed by two NIGHT shifts of a 7pm start to 7am finish, then four days off. What We Would Like You To Bring: You will be a strong communicator with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone-based or contact centre environment: Excellent listening skills CCTV (SIA) badge Work well and remain calm in a busy, fast-paced environment Excellent attention to detail, with high levels of accuracy Be able to work well on your own initiative as well as part of a team Strong IT skills Able to commit to shift working, which includes a blend of
day & night working On this occasion, we are only accepting applications from candidates with a valid SIA - CCTV Licence. Job Types: Full-time, Permanent Pay: £27,483.46 per year Work Location: In person
#J-18808-Ljbffr
SIA CCTV Licence
and are you looking to work in a service-led environment with an organisation that offers fantastic career progression and development opportunities? Security Monitoring Centre (Part of the Chubb Group) in Nottingham has new opportunities for
CCTV Agents
to join our security monitoring centre team on a
full-time , permanent
shift working basis . About Us & What We Can Offer You Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves on delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software. As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY:
£27,483.46 per annum, including shift allowance 23 days holiday per year (rising to 24 days after 5 years) Enhanced overtime rates Free Onsite Parking Cycle to Work Scheme Company Pension Scheme Employee Referral Scheme (£1,000) Life Assurance (4 x Salary) A Central Benefits Platform offering a wide variety of discounts Childcare Vouchers Employee Scholarship Programme Bravo scheme: Incentivising high achieving employees Health & Wellbeing Resources Ongoing training & development What You'll Be Doing As A CCTV Agent With full and ongoing training, you’ll be assisting with the monitoring of and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and responding with the appropriate course of action to ensure our customers' premises are secure. Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services Processing CCTV and alarm activations speedily and accurately Informing the relevant Emergency Services and Customers of relevant information in relation to their system Working Hours:
38.5 hours per week -
Working 4 shifts followed by 4 shifts off. Shift Pattern:
Rotating you will work two DAY time shifts 7am start to 7pm finish, followed by two NIGHT shifts of a 7pm start to 7am finish, then four days off. What We Would Like You To Bring: You will be a strong communicator with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone-based or contact centre environment: Excellent listening skills CCTV (SIA) badge Work well and remain calm in a busy, fast-paced environment Excellent attention to detail, with high levels of accuracy Be able to work well on your own initiative as well as part of a team Strong IT skills Able to commit to shift working, which includes a blend of
day & night working On this occasion, we are only accepting applications from candidates with a valid SIA - CCTV Licence. Job Types: Full-time, Permanent Pay: £27,483.46 per year Work Location: In person
#J-18808-Ljbffr
